Novotel Tangerang Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent business stay with us.We are pleased to know that you appreciated our team's English proficiency, friendly service, and our convenient location with easy access to the airport and direct connection to the mall.At the same time, we sincerely apologize that some of our room facilities did not fully meet your expectations. We appreciate your comments regarding the absence of USB charging ports and the limited power outlet accessibility around the work desk. Feedback such as yours is valuable and helps us identify opportunities to improve the guest experience, especially for business travelers.Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide an even better stay in the future.Warm regards,VinnaFront Office Manager

Response from Property: Dear Valued Guest,Thank you very much for sharing your feedback and for staying with us. We truly appreciate your positive comments regarding our cleanliness, surroundings, and service.Regarding the room rate, kindly note that our pricing for May 2026 was carefully positioned in line with comparable hotels in the surrounding area and within the same category. The taxes and service charges applied are standard in Indonesia and regulated accordingly, therefore they are not determined solely by the hotel.We also appreciate your observations about the facilities. Guest feedback is very important to us, and we continuously strive to improve our products and services to provide a better stay experience for all our guests.We sincerely hope to have the opportunity to welcome you again in the future.Our Best Regards,VinnaFront Office Manager

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback and for rating us so highly across all categories. We’re delighted to hear that you enjoyed the cleanliness, amenities, and especially our breakfast, it means a lot to our team.We sincerely apologize for the inconvenience caused by the unexpected pipe incident during your colleagues’ arrival. That situation was truly unfortunate, and we understand how disruptive it must have been. We appreciate your patience and understanding while we worked to resolve the issue.It’s great to know that your following stay felt comfortable and enjoyable again. We truly hope to welcome you and your colleagues back for an even smoother experience in the futureOur Best Regards,VinnaFront Office Manager

Response from Property: Dear Valued Guest,Thank you very much for sharing your wonderful review following your stay at Novotel Tangerang.We are delighted to know that you enjoyed our strategic location, convenient check-in experience, and comprehensive facilities including the swimming pool and fitness center. It is also pleasing to hear that the direct access to Tangerang City Mall and the overall atmosphere of the hotel contributed positively to your stay.Your kind recognition of our friendly service and the value received from your booking truly motivates our team to continue delivering memorable experiences to all our guests.We sincerely look forward to welcoming you back again for another enjoyable stay in the near future.Warm regards,VinnaFront Office Manager

Response from Property: Dear Guest,Thank you for your wonderful review and perfect score!We’re delighted to hear that you enjoyed the food and found the room comfortable and well-equipped, especially with the large TV and speaker. It’s great to know our hotel was a good fit for your staycation experience.We truly appreciate your kind words and look forward to welcoming you back again soon!Our best regards,VinnaFront Office Manager

Response from Property: Dear Valued Guest,Thank you for your wonderful review and for choosing Novotel Tangerang.We are delighted to know that you enjoyed your room upgrade, the Premium Lounge experience, as well as our pool, gym, and poolside bar. It is especially rewarding to hear that our team's service made your stay even more memorable.Your kind words mean a great deal to us, and we look forward to welcoming you back for another exceptional stay in the near future.Warm regards,VinnaFront Office Manager

Response from Property: Dear Our Valued Guest,Thank you for taking the time to share your experience. We are truly sorry to learn about the series of unfortunate events that affected your stay with us.After enduring a five-hour flight delay, we can only imagine how exhausting it must have been to arrive at our hotel late at night, only to be informed that we were unable to accommodate you due to an unexpected electrical issue affecting several guestrooms. We sincerely apologize for the disappointment and frustration this caused.While our team arranged alternative accommodation nearby to ensure you had a place to rest, we fully understand that this was far from the experience you had planned or deserved. We regret that the situation ultimately led you to cancel the remainder of your stay and leave with such a negative impression of Novotel Tangerang.Please be assured that unforeseen technical incidents such as this are extremely rare, and we are continuously working to strengthen our contingency plans so that we can better manage unexpected situations and minimize the impact on our guests.Your feedback is deeply appreciated, and we are truly sorry that your first impression of our hospitality was overshadowed by circumstances beyond your expectations. We sincerely hope you will consider giving us another opportunity in the future, so we may provide you with the seamless and welcoming experience that Novotel Tangerang is committed to delivering.Warm regards,VinnaFront Office Manager

Response from Property: Dear Valued Guest,Thank you very much for sharing your wonderful review and for choosing to stay with us again.We are delighted to know that you had a pleasant stay, even though it was for only one night. It is especially rewarding to hear your compliments regarding the cleanliness of the room, our extensive breakfast selection, and the attentive service provided by both our restaurant and Front Office teams.Your kind words and recognition mean a great deal to us and will certainly be shared with the entire team as encouragement to continue delivering memorable experiences to our guests.We truly appreciate your loyalty and look forward to welcoming you back to Novotel Tangerang for another enjoyable stay in the near future.Warm regards,VinnaFront Office Manager

Response from Property: Dear Lanshanwan,Thank you very much for your kind review and high rating.We are delighted to hear that you were satisfied with the cleanliness, breakfast, and the overall new condition of the hotel. Your positive feedback is truly appreciated by our team.We also sincerely thank you for your constructive comment regarding the in-room facilities such as electrical appliances and power outlets. Please be assured that your feedback has been shared with the relevant department for further evaluation and improvement to enhance our guest experience.We hope to have the pleasure of welcoming you again in the future for an even better stay.Our best regards,VinnaFront Office Manager

Response from Property: Dear Guest,Thank you for your kind review!We’re glad to hear that you enjoyed your stay and found our hotel to be good value for money. Your feedback is truly appreciated.We look forward to welcoming you back again in the future!Our best regards,VinnaFront Office Manager

Response from Property: Dear Guest, Warmest Greeting from Novotel Tangerang! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Tangerang