Capella Sydney Reviews
Capella Sydney
24 Loftus Street, Sydney, AustraliaView Hotel Details
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Capella Sydney Guest Reviews
4.7/5
Amazing
127 Reviews
Verified reviewsLocation4.7
Amenities4.7
Service4.6
Cleanliness4.7
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All Reviews(127)
Positive reviews(121)
Reviews with photos/video(57)
Great service(50)
Awesome stay(47)
Awesome rooms(32)
Great location(21)
Clean and tidy(11)
Large rooms(8)
Convenient location(6)
Well decorated(5)
Negative reviews(6)
Guest User
Accessible Premier King Room
Stayed in Apr 2024
Family
78 Reviews
Outstanding
Posted on Apr 17, 2024
不愧為悉尼最頂級的酒店，各個環節無可挑剔，除了悉尼市區比較堵影響交通通行外，真是完美的體驗，不過這個是悉尼市政府的鍋不關酒店的事。
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Response from Property: Thank you for your kind comments, we sincerely appreciate your time to share your feedback with us. We are honoured to rank amongst the top hotel in your experience and we cannot wait to welcome you back again next time.Best regards,Marc von Arnim,General Manager
dryness2008
Deluxe King Room
Stayed in Apr 2024
Family
4 Reviews
Outstanding
Posted on Apr 10, 2024
Capella Hotel has a good location, convenient transportation, cleanliness, cleans the rooms every day, and provides bottled water and non-alcoholic drinks. I recommend this hotel if you come to Sydney.
Original TextTranslated by Google
Response from Property: Thank you for dryness2008 for your review, we appreciate your time in sharing your feedback with us. We truly appreciate your recommendation and we look forward to welcome you back next time.Best regards,Marc von Arnim,General Manager
Guest User
Premier King Room
Stayed in Apr 2024
Business travellers
12 Reviews
Outstanding
Posted on Apr 9, 2024
房型很滿意
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Response from Property: Thank you for your feedback, we are pleased to hear about your wonderful stay and look forward to welcome you back on the next occasion.Best regards,Marc von Arnim,General Manager
Kelsey Lin
Deluxe King Room
Stayed in Apr 2024
Couples
10 Reviews
Posted on Apr 4, 2024
There is only one toothbrush in the room, and it has even been opened
There are still food residues on the small sofa
Hotel cleanliness is worse than express hotels
And even after informing the service staff, there was no apology.
Original TextTranslated by Google
Response from Property: Thank you Kelsey Lin for your time in providing us with feedback following your stay. We sincerely appreciate your comment and please be assured that we have since address your concern with the team to ensure we improve our service delivery and offerings as first priority. Please allow me to extend to you my sincerest apologies for the inconvenience and service shortfalls experienced. We do hope to welcome you back to Capella Sydney again next time.Best regards,Marc von Arnim,General Manager
Guest User
Deluxe King Room
Stayed in Apr 2024
Family
17 Reviews
Outstanding
Posted on Apr 7, 2024
都很棒，很值得住的酒店！服務一流，早晨起床去opera house 看日出，穿過botanic garden 一路走回來，愜意！
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Response from Property: Thank you for your review and feedback following your recent stay. We are pleased to hear about your enjoyable experience throughout your stay. We cannot wait to welcome you back next time.Best regards,Marc von Arnim,General Manager
Guest User
Deluxe King Suite
Stayed in Mar 2024
Business travellers
15 Reviews
Outstanding
Posted on Mar 28, 2024
The best hotel I have ever stay at, all the staff are so helpful, and the location is just perfect.
Response from Property: Thank you very much for your kind comments, it was such a pleasure to have you stayed with us recently at Capella Sydney. It is my pleasure to pass on your kind comments with my team and we cannot wait to welcome you back next time.Best regards,Marc von Arnim,General Manager
Shichenchenbushigachen
Deluxe King Room-Accessible
Stayed in Mar 2024
Solo travellers
2 Reviews
Outstanding
Posted on Mar 15, 2024
It's very good. You can't go wrong with staying in Sydney with your eyes closed. The service and quality of the hotel are really good. The color of the room is very comfortable, especially the GYM and sauna. It's really good. It's worth it for fitness enthusiasts. There are not many types of breakfast, but it's enough. You can order from them. The egg rolls tasted very good too. The special drinks in the meeting room are also very good. Overall, it is worth a try.
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Response from Property: Thank you for your recent stay at Capella Sydney. We truly appreciate your effort in sharing your review with us. We are pleased to hear about your enjoyable experience especially one of the highlights from our gym. I will be sure to share your kind comments to the team and we look forward to welcome you back next time.Best regards,Marc von Arnim,General Manager
Tiantianvivien
Deluxe King Suite
Stayed in Mar 2024
Family
16 Reviews
Outstanding
Posted on Mar 15, 2024
非常非常好，服務好，房間好，攜程客服更好。
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Response from Property: Thank you for your feedback and we are pleased to hear about your wonderful experience. We look forward to welcome you back next time.Best regards,Marc von Arnim,General Manager
Xiaodimo
Deluxe King Room
Stayed in Mar 2024
Solo travellers
10 Reviews
Outstanding
Posted on Mar 8, 2024
From entering to checking out, everyone shows their attentiveness. Every service staff you meet will greet you happily. The experience is great. I will choose here again next time.
Original TextTranslated by Google
Response from Property: Thank you Xiaodimo for your wonderful feedback following your recent stay. We are pleased to hear about your enjoyable experience and we look forward to welcome you back to Capella Sydney next time.Best regards,Marc von Arnim,General Manager
Anihaseyo
Premier King Room
Stayed in Feb 2024
Business travellers
51 Reviews
Amazing
Posted on Mar 4, 2024
住了7天，真的很久很久，不是電動馬桶，服務很好，早餐品種很少但是味道很好
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Response from Property: Thank you Anihaseyo for your feedback following your recent stay. We are pleased to hear about your enjoyable stay especially your kind comments regarding our service delivery. We look forward to welcome you back next time.Best regards,Marc von Arnim,General Manager
alex
Skyline King Suite
Stayed in Feb 2024
Family
3 Reviews
Outstanding
Posted on Apr 10, 2024
酒店很好 早餐很好
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Response from Property: Thank you alex for your feedback, we are delighted to hear your highlights from your breakfast experience. We sincerely appreciate your time to share your comments with us and we look forward to welcome you back again.Best regards,Marc von Arnim,General Manager
Mr.Ye enjoy life
Deluxe King Room
Stayed in Feb 2024
Couples
5 Reviews
Outstanding
Posted on Feb 23, 2024
非常舒適，體驗感不錯
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Response from Property: Thank you for your wonderful comments, we are delighted to hear about your wonderful overall experience. We look forward to welcoming you back on your next visit to Capella Sydney.Best regards,Marc von Arnim,General Manager
Anonymous User
Premier King Room
Stayed in Feb 2024
Friends
7 Reviews
Outstanding
Posted on Feb 20, 2024
The hotel is very new and the service is very good. When meeting the lobby manager for the first time, he will show the entire hotel functional area to the guests. I haven’t tried the swimming pool, but the gym is really amazing, very new and beautiful.
Original TextTranslated by Google
Response from Property: Thank you for your review and for sharing tour wonderful experience from your recent stay. We are pleased to hear how much you thoroughly enjoyed our gym facility at the hotel. I will be sure to share your kind comments to the team especially our Culturist team. We look forward to welcoming you back again soon.Best regards,Marc von Arnim,General Manager
Anonymous User
Premier Twin Room
Stayed in Feb 2024
Other
8 Reviews
Posted on Feb 25, 2024
The overall feeling is super average! ! ! Although it is a super five-star hotel, the service provided by foreigners is far inferior to that of our country! All kinds of inconvenient and impersonal services make people speechless. It took almost an hour to order an omelette for breakfast, but it still wasn't delivered in the end.
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Response from Property: Thank you Moxianwang for your effort and time to share with us your feedback. Please be assured that we have noted your breakfast experience and we will be sure to address this matter with the entire team to ensure we improve our service delivery at the hotel. Thank you once again for sharing your experience with us and we hope to welcome you back again next time.Best regards,Marc von Arnim,General Manager
lxtbat
Deluxe Twin Room
Stayed in Feb 2024
Family
41 Reviews
Outstanding
Posted on Feb 21, 2024
沒得挑 完美的入住體驗
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Response from Property: Thank you very much lxtbat for your review, we are truly humbled to receive such wonderful comments. We cannot wait to welcome you back next time.Best regards,Marc von Arnim,General Manager
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