Hotels with Pools in Ancon

My husband and I stay at this Marriott most of the times we go to Panama City. We are always treated with utmost respect and professionalism. During my recent stay, I forgot some items of considerable value, to include jewelry and cash. I was contacted within a couple of days by the hotel to let me know I had left some items behind. The honesty and the decency to contact me to ensure it was returned was so incredibly thoughtful. This could have easily gone another way and I wouldn’t have had any recourse if the staff had decided to take it for themselves. I cannot thank them all enough for their kindness and their overall customer service.

We are very happy to have found this property, the rainforest right outside the city. We split our stay in Panama between Panama City and the rainforest and this hotel did not disappoint. Our balcony overlooked the forest and every morning we opened our door to hear the birds, frogs, and one morning, a howler monkey. We took advantage of the tours to see the sloths, butterflies, frogs and the other animals whose habitat is the golf and resort property. There are very nice trails you can explore on your own or sign up for a guided tour. We also took advantage of the shuttle to go to the Parque Metropolitan where we spent more time in the natural beauty of Panama. I highly recommend adding this stop to a trip around Panama City to see the natural side of the area. The hotel does need updating. As with a lot of places, the place probably suffered during the pandemic. However, every member of the staff we came in contact with went above and beyond to make us comfortable. They were very kind and accommodating, and very helpful since we do not speak Spanish and sometimes that was a challenge. I highly recommend this property and look forward to returning.

Temporarily intent to live for one day. The location is nearly 20 kilometers away from the airport. This time, Panama needs to remind everyone that when you check-in, you will be asked why you are going to Panama, and you will be required to show the ticket and the domestic accommodation certificate. At that time, I thought that I needed a yellow book when I bought a ticket on Ctrip. Therefore, I only bought the flight ticket and did not buy the flight ticket from the country. As a result, I was not allowed to board the plane when I checked in. I said that there are regulations. Fortunately, I contacted Ctrip SOS customer service urgently and asked for a flight ticket from Panama to Canada, which was completed within one hour, because it was only one hour away from the boarding time. Finally, through Ctrip English customer service and Panama Airlines, they finally agreed to register. The Yellow Book did not ask, a false alarm. After arriving in the Panamanian state, don't stay for 15 minutes when entering the customs to confirm whether there is any suspicion of staying in the country.

If it wasn't for the pool I'd have given a higher rating. I stayed in the hotel for 11 nights. No complaints about it as I had a nice big room, everything was clean and the staff were pleasant and helpful. Unfortunately, the pool area lets the hotel down very badly and it was because there was a pool that I had chosen to stay there. I checked with 2 different people and they confirmed it was part of the hotel. The pool itself was clean but that's all I can say that's positive. There was rubbish all round the edges of the pool area, including under the stairs, the artificial grass was a mess with bits of debris on it, there were no sunbeds (the photo is clearly well out of date), there were 3 old, scruffy and dirty mattresses and the white plastic chairs were dirty. The screens covering the stored paddleboards around the sides were dirty and had bird poo on them. There were weeds. Interestingly, at weekends when there were a lot of paddle boarders, sun umbrellas, clean chairs and an awning were put out. It's a pity that the hotel guests, who were paying to stay there, weren't treated so well. There were 1, sometimes 2, men 'working' there. For hours every day they sat staring at their mobile phones, doing absolutely nothing. Perhaps this is just down to personal taste but the noisy music from the 2 adjacent restaurants was awful. Someone needs to take a good look at the pool area, get it cleaned up and invest in some sunbeds, mattresses and clean chairs. It needs to be actively managed rather than just left to deteriorate. Be warned: if you want a hotel with a nice pool to relax beside, and peace and quiet, go elsewhere.