The Langham, Gold Coast and Jewel Residences Reviews

We had some issues but overall was ok. A bit disappointed with the spa and some service but again it was ok.

The overall experience is very good. This’s a vacation for our family. The hotel offered us a room upgrade which is highly appreciated!

Could't check-in earlier, buffet breakfast was ok. But my son loved the pools and water was warm.

The hotel is nice and clean , the flower scent all around at the lobby. A lot of facilities included gym, warm water swimming pool , sauna, carpark etc. Breakfast buffet was great taste and cooked delicately. Most of all is the best service.

Spacious, near the beach, excellent service. I highly recommend it

It was new hotel, and was first time for me to experience the Langham. Condition was very good,but the service was not perfect.

Great hotel at an absolutely fantastic location

The room is very spacious and nice view

New hotel with fantastic sea view at Gold Coast. Take about 10 minutes walk to Glink and get the tram to surfers paradise easily. Stay at the hotel to enjoy relaxing and unforgettable vacation.

This rubbish hotel was annoying the moment I walked in. I asked Ctrip in advance how to pay the deposit. After Ctrip contacted the hotel, I was told that I could pay by credit card or cash, both were 100 Australian dollars. I went to the hotel to pay in cash and the manager asked for 300 Australian dollars a night, no negotiation. After that, the manager helped me arrange a room on a better floor, which was also the room type I booked. This was the only good thing in the hotel. Then, I went into the room to look for disposable cotton slippers, but I couldn't find them. I only found two pairs of beach shoes that I had used many times. Just when I was sitting on the sofa to rest, an auntie who looked a bit like Eastern Europe or Egypt walked in directly and said to me "Hallo" without knocking on the door or ringing the doorbell. I went over and saw that a plate of mini chocolates was delivered, and there was no covering to block it. Her hand was even in it. When I saw her, I quickly asked for disposable cotton slippers. She thought for a long time and said to give it to me. By the way, when the plate of food was delivered to me, not only was the auntie's hand in it, but the welcome card was also in the plate. When the plate was delivered, my mind was full of thoughts about who the slippers were and how they came in directly. I really didn't think about how the plate got in. Then I went back to the sofa to play with my phone, which made me suspect that the hotel had forgotten or didn't have it. I was afraid that someone outside would just break in, so I turned on the do not disturb and locked the door. After half an hour, the phone was deafening. They wanted me to open the door, and then gave me two pairs of slippers that were the same as those in 200-yuan hotels and guesthouses in China. Let's not compare it with China, but compared it with the JW Marriott Gold Coast where I stayed last year, and the Capella where I stayed in Sydney last month, they were all much worse. Then I was thirsty, and looked at the refrigerator and saw that all the money was spent. It turned out that the deposit was collected here. There were only two bottles of bottled water outside, and one was opened. I opened it and saw that there were about two sips of water missing. It turned out that this hotel wanted me to drink what was left by one person. Then I was a little suspicious, so I lifted the quilt to take a look. It was all dust, but no hair. So I just doubted whether the bedding had been changed. Maybe it would be all dust after washing. Until I saw this pillow, I was extremely disappointed with this hotel. Then I came back to take a shower at night, with three large bottles of shampoo and conditioner. The shampoo bottle itself was white, but there were many stains left on the bottle, making it black. I endured it. After washing my hair, I used shower gel and found that I couldn't squeeze anything out of this big bottle. So such a big bottle was used up. This hotel is really a mess except for its facilities and the floor I was given. The service and hygiene are all in a mess. The location is not close to anywhere. If you don't drive, it will take more than 20 minutes to walk to the commercial district. The time to walk to the bus stop, including waiting for the bus and taking the bus, is almost the same as walking. The hotel manager couldn't deduct the deposit at that time. He thought it was a problem with my bank card, and asked me to check it. In the end, I was forced to pay with the payment, and then withdraw it after leaving the hotel. I don't know how long it will take to return the deposit. To be honest, this hotel has just opened in recent years. The cost of decoration in Australia is definitely much higher than that in Asia. The decoration of this Langham is very good in Australia. The owner was indeed serious when building the hotel. I dare say that the decoration is better than the newly opened W in Sydney and Sofitel Sydney. But the management team is so rubbish that it makes the hotel stay experience bad. The electric drill decoration started at 9:15 in the morning, and the disposable items were already contaminated.

The living and dining room is spacious, the room layout is well designed, the window view is first-class, the washing machine and dryer are easy to use, and the diptyque series for washing and maintenance in the bathroom is very satisfactory. The only thing that can be improved is that there is a little light leakage on the edge of the bedroom curtains. Free parking is also a plus point for self-driving. If I come to Gold Coast again, I will choose this hotel again.

This time I brought my 70-year-old mother and children to the Gold Coast. Because it was her first time to the Gold Coast, she carefully selected the Langham Hotel. Special thanks to the hotel manager for helping us upgrade to a suite with the best view in the hotel. , the floor is 44 floors high, and the sea view is simply impeccable. The three rooms in the large suite have 270-degree sea views on three sides, with unobstructed views. The last room has a city night view, giving you a panoramic view of the Gold Coast city at night. The hotel is very new, built in 22 years, and has complete facilities. Everywhere highlights the sense of fashion design, and it’s great for taking photos👍! Especially the hotel’s afternoon tea, high tea, is full of experience! I heard that the hotel breakfast was also very nice. Because we booked the Brunch at Q1 Tower 5 minutes away for the next day in advance, it was a pity that we didn't get to taste it. I will definitely come here again next time because it is really impeccable!

The hotel is new, with good facilities. The two-bedroom apartment is large, but the hotel's service quality is average

The room is very big, the bathroom is too big, there is a bathtub, and the sea view RV is very convenient for looking at the sea and going to the sea. The swimming pool is very good. The breakfast is very rich, including Chinese food, noodles, wontons and steamed dumplings.