The stay was supposed to be relaxing and enjoyable for my mums 50th birthday yet it has caused nothing but disappointment and stress. When we arrived we were greeted, rooms are named different on website to groupon etc. Room was dirty, I will attach pictures dusty mirrors, blinds and rug was filthy! . Then I had a call to say they missed the champagne and if we could go and collect them when we were ready. When paying 300+ for a room and dinner you expect good service and high quality. I collected drinks and told them about the naming of room to which I was told the manager has now changed it on the website and does not match via groupon or wowcher (false advertisement). We left the room as we thought we will go for a nice dinner, drinks etc. Got to the restaurant to which starters came first, I asked twice for drinks. Only 2 members of staff in restaurant you could clearly see they were understaffed lots of other people asking for drinks or starters to be taken etc. starters came, duck was like sausage meat almost blended? Squid gritty and inedible… not what you expect for a dinner that is supposed to be worth £100 as it states on groupon. Then asked for another round of drinks, which again I had to order twice. Then a lovely waitress who was called on upstairs as so understaffed dealt with our bill. We were charged for lobster and one round of drinks. We did not even eat our main as it was poor quality and not what you expect from a hotel / restaurant that you pay a lot for a one night stay! When I asked if management had changed since I last visited I was replied to with yes, and it’s very obvious! I came in 2021 with my partner, had a lovely time. I bumped into a lady leaving the restaurant who told me she was a manager there too, I told her about the meal etc to which I had barely any response to. Also during the meal I told the waiter downstairs that the tap wasn't working in ladies to wash hands I had a very short and blunt reply, no customer service skills to show me where I could was my hands, bearing in mind I'm in a restaurant eating food! After we went to pool for drinks, we sat roughly for 30 mins if not longer waiting for table service which we were told on arrival, as I've been before the service was fast and great last time when visiting. This time no one showed! We went back to our hotel room instead as absolutely appalled with the whole stay. It was my mums special treat, we travelled 2 hrs to get there to have a shocking time. No one even mentioned her birthday even though it was in the notes for restaurant booking on special occasion. Overall it was a bad combination of unclean room, false advertisement, poor / no customer service and bad quality food. DO NOT GO, asked for refund no one has called me back which was promised, now calling today and no one answering the main landline. I wonder if they are going under?!?!