Zannier Bai San Ho

Excellent service. We're going to visit again.

We stayed at this resort last week. The resort is surrounded by majestic mountains, a beautiful sea with golden sand, and vibrant coral formations along the rocks. Recommend to take a kayak and see the coral nestled along the rocks at around 11am-2pm. We stayed in a beachfront villa with a private pool. The room was clean, spacious, and provided a comfortable stay. However, the poolside area was disappointingly dirty, which detracted from the overall experience. The service here was inconsistent. While Tung at reception and Hoai and Linh at the restaurant exceeded our expectations with their exceptional service, other staff members, though friendly, lacked professionalism. The general manager seemed disengaged and had a somewhat indifferent attitude towards local customers, which was disappointing. Breakfast was a highlight of our stay, offering a great selection. The Western food was superb, but unfortunately, the Vietnamese cuisine was a major letdown. I found it disheartening to see the local dishes poorly executed. The Bo Luc Lac resembled a beef ragout more than the traditional dish, and the bamboo dish with coconut and curry was bizarre and unappealing. It seems the resort may be targeting Western customers, but compromising the authenticity of Vietnamese cuisine is not the right approach. Also, be aware of descriptions of their wine lists, there are unmatched contents between the menu and the real bottle (wine origin, the Alc%…) Overall, our experience at Zanier Phu Yen Resort was generally good enough, but there are several areas that need improvement. The location is beautiful, the room was comfortable, and some staff members were exceptional. However, the cleanliness of the poolside area, inconsistent service, and the disappointing Vietnamese food are areas that need attention. With some improvements, this resort could truly shine.