Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Solidaridad
Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive
#11 of 4-star Select Hotels in Quintana Roo
Carretera Cancun-Chetumal, Solidaridad, Quintana Roo 77710, Mexico
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With a stay at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive in Puerto Aventuras, you'll be next to a golf course, within a 15-minute drive of Xplor Theme Park and Puerto Aventuras Golf Club. This luxury property is 8.9 mi (14.4 km) from Ferry to Cozumel and 9.2 mi (14.8 km) from Xcaret Eco Theme Park.Show More
We Price Match
4/5Very Good·Cleanliness: 4.0
All 59 Reviews
Amenities
Golf CourseOutdoor Swimming PoolExclusive Beach AreaDivingSaunaSpaMassage RoomFitness RoomPrivate ParkingFreeAirport Pick-up Service
All Amenities
Surroundings
Landmarks: Dolphin Discovery Riviera Maya
(1.7km)
Landmarks: Riviera Elite: Yachts in Tulum and Playa Del Carmen
(2.1km)
Landmarks: Paamul beach
(2.5km)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
2
Heaven-Deluxe Swim-Up
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
TV
Daily Housekeeping
Computer
Check Availability
4
Deluxe Gold Two Double Room Non smoking
2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Daily Housekeeping
Shade Curtain
Check Availability
3
Deluxe Diamond Room Non smoking
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Sea View
Toothbrush
Check Availability
5
Deluxe Gold King Room Non smoking
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Daily Housekeeping
Satellite Channels
Check Availability
1
Sky Deluxe Room
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Daily Housekeeping
Turn Down Service
In-room Wi-Fi
Check Availability
4
Rock Suite Platinum
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Daily Housekeeping
Satellite Channels
Check Availability
1
Superior Double Room-Gold
2 Double bed
Has window
Free Wi-Fi
Air Conditioning
Daily Housekeeping
Turn Down Service
In-room Wi-Fi
Check Availability
Heaven-Deluxe Gold Pure Wellness ® King Bed
1 King bed
Free Wi-Fi
Air Conditioning
TV
Daily Housekeeping
Computer
Check Availability
3
Rock Royalty Sea View Room
1 King bed
Has window
Free Wi-Fi
Air Conditioning
Daily Housekeeping
Turn Down Service
In-room Wi-Fi
Check Availability
Hide Room Types
Guest Reviews(59)
4/5
Very Good
Verified Reviews- Cleanliness4
- Amenities4
- Location4
- Service4
AI SummaryAn AI-summarised snapshot of real guest reviews
The establishment features multiple pools, an adult-only option, a Sky terrace with a hot tub, and top-notch entertainment. The staff is noted for being exceptionally friendly and attentive. However, guests feel the pricing, particularly for rooms, spa, and store items, does not match the quality offered.
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Helpful
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Guest User
March 6, 2024
I have no complaints - core memory right here, everything about this place was perfect. The food was exceptionally good.
Jeff
February 7, 2024
This was our second visit to the Hard Rock Riviera Maya, the first was in 2017. We were excited that they added a new wing that is completely catered to adults, but it wasn't what we expected based on our past experience. The adult only pool in 2017 was a party pool for adults only and they played a bunch of fun, adult oriented games throughout the day and provided great entertainment. Now the new adult pool is super boring, no games, no entertainment, and seems to be catered to an older crowd that wants quiet. We always thought of the Hard Rock as a great party resort, but the changes they made drastically changed that feel. The old adult pool, which now allows kids, is pretty fun and the entertainment staff is great, but it has to be completely kid friendly which doesn't make sense since the pools on the family side have plenty of kid activities. We enjoyed our stay and made the best of the changes, but most likely will not return to this resort. To solve the problem, they should have 2 adult pools, a party pool, and a quiet pool and they should not allow kids anywhere near those parts of the property. The shows have also gone downhill since our last visit. We kept hearing how good the Michael Jackson show was and we were excited to see it because it was great in 2017. The MJ entertainer was a good dance, but his look was really off and there were parts we he sang live, which was pretty bad. The dancers were out of sync and it just seemed like a cheap version.
Chad
February 3, 2024
1st be warned as soon as you enter the resort you will be escorted to the lobby where they will try to sell you time share and you will not be checked in until this happens
We stayed at the heaven adults only side which was nice but there were zero activities going on at the pool, there is not adults only lobby so enjoy the kids running around the lobby. Also the majority of the guests are in the late stages of their life.
If you want to have fun at the pool go somewhere else because the only other pools is hacienda azul where you can enjoy Kenya, and ping pong completions kids are also allowed at this pool so don’t hold your breath for adult fun.
The employees are nice and accommodating
The room was mediocre I upgraded to a rooftop room in which the hot tub had two temperatures scalding hot or freezing cold, the new tubs they put in are not wired to allow the jets to work.
More on the room spent two days without power and no water intermittently.
The adult side which is called heaven has zero bars with exception to the bar in the restaurant, also beware if you stay at heaven they will tell you only heaven guests can be over in the adults only pool by way of special bracelets, the fact is they let anyone from any level of stay partake in the heaven side of the property.
3 years ago this place was a great time and a ton of activities for adults. New ownership and it’s gone to the wayside. I will not return.
Lori
February 1, 2024
Manu at Faro is amazing. Loved Japanese restaurant forgot his name. I loved that Everyone spoke English really well. it’s a beautiful nice place. I would have given 5 stars ⭐️
But I did not like is our very first morning there they kept us in a sells meeting, trying to push sells. We had to tell 5 people NO. Not the time or the place to push sells. We are on vacation! We want fun and not to be pushed around by sell people!!!
Colleen
January 9, 2024
Making dinner reservations was ridiculously difficult because they don’t tell you to add a zero to your booking number for the app! We were there five days and never got a reservation for a restaurant! Food was meh. Bread cheese and fruit were good. Room was beautiful.
Patrina
November 27, 2023
Food options were not the greatest and mixed drinks were hit or miss and too sweet. Overall stay was not not bad.
Lindsay
November 2, 2023
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
Holly
October 4, 2023
I really had a good time, minus the food options. I thought it could have been better quality overall.
Taylor A
October 3, 2023
We really enjoyed the entertainment and the lagoon on this property. It was unfortunate though of the power and water being out for multiple days though.
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
To check-in, contact the property in advance
Child Policies
Children cannot stay at this hotel.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Opened: 1999
- Renovated: 2013
- Number of Rooms: 147
With a stay at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive in Puerto Aventuras, you'll be next to a golf course, within a 15-minute drive of Xplor Theme Park and Puerto Aventuras Golf Club. This luxury property is 8.9 mi (14.4 km) from Ferry to Cozumel and 9.2 mi (14.8 km) from Xcaret Eco Theme Park.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Toro, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the swim-up bar or one of the 7 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this property consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Treat yourself to a stay in one of the 577 guestrooms, featuring indoor private spa tubs and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Toro, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the swim-up bar or one of the 7 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this property consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Treat yourself to a stay in one of the 577 guestrooms, featuring indoor private spa tubs and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.
Services & Amenities
Most popular business facilities
Golf Course
Outdoor Swimming Pool
Exclusive Beach Area
Diving
Sauna
SpaAdditional charge
Massage Room
Fitness Room
Private ParkingFree
Airport Pick-up ServiceAdditional charge
Airport Shuttle ServiceAdditional charge
Bar
Nightclub
Basketball Court
Tennis Court
Restaurant
Meeting Room
Water ParkFree
Currency Exchange
Luggage Storage
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Exclusive Beach Area
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Water Park
Restaurant
Restaurant
No additional info available
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