Cannot fault this hotel one bit, we had the most relaxing holiday all thanks to the amazing staff at the hotel. Me and my partner stayed for a week here to celebrate his 21st birthday, upon arriving I had communications with the hotel to ask if they provided celebration decorations. We entered our room to find balloons and a birthday cake set up, all discretely for my partner - it was amazing. We were offered a room upgrade for only an extra €10 a night! The hotel and rooms are exceptionally clean and well equipped and modern with housekeeping coming each day if wanted for fresh towels and clean bedding. The food here was delicious, with rotaing menus of freshly cooked meats each night, a range of variety in meals and a beautiful salad bar. The only wish I would have liked was more variety in puddings but only as me and my partners are big sweet and chocolate lovers. (There was a shop 5 minutes walk away to grab snacks). We booked two excursions through the hotel, one to Balos lagoon which had incredible views and another on quad safaris (our favourite excursion) all booked and picked up from the hotel reception. We also hired a car from reception for two days, which cost €90 including insurance - amazing service and super easy when renting! Everyone at the hotel is super friendly and makes your experience hassle free, anyone we spoke to was more than happy to try and help our queries. Irene behind reception was incredibly helpful from the day we checked in, personally escorting us to our room, to helping us book excursions - suggestions personal favourite places to go which was a lovely touch and arranging a surprise birthday set up in the room on the day of arrival. We would highly recommend this hotel to anyone looking for a relaxing holiday, the location of this hotel is a 10 minute drive to the main old town - we found renting a car super helpful when getting to hidden gems rather than paying for taxis.