Guest User
August 6, 2023
Although the room is small, the hygiene and service are in line with Hanting's usual standards. The negative review is entirely due to the security guard in the parking lot. Parking is free when staying at the hotel. When leaving the hotel, the license plate number could not be entered due to computer system problems. The front desk told the security guard to lift the pole to let us out. This was a routine operation and there was no problem. But the security guard refused to let him go and asked the hotel to ask his superiors for instructions. The scope of his responsibilities was understandable. But when the receptionist left to communicate on the phone, the uncle shouted at us: "Either pay or return it!" At this time, there were no vehicles going out, but we still endured and backed away the vehicle, parked aside, and gave way to a lane. Lane. It rained heavily in Hebei that day, and there were various road closures and traffic jams on the highways. We were very anxious. The security guard not only refused to let us go, but once again shouted at us to step back and not block the road. It's really unbearable. What's blocking the road? Is it blocking your way to make money? If we were mute and quietly paid the parking fee for the day, wouldn't it be so troublesome? As a result, from the female front desk to the male manager, and then to the general manager, we were reported one level at a time, and finally the man holding the chicken feathers as an arrow reluctantly let us go. Maybe the hotel will feel that it is unfair that the parking lot is not under its own control and it will receive bad reviews. However, if a company does not coordinate well with its partners or make plans in advance, no matter how good it is, it will be in vain if it encounters pig teammates. I hope the upper management of your hotel will pay attention to this.
Original TextTranslation provided by Google