Dynasty Hotel (Shenzhen Futian Port)

Dynasty Hotel (Shenzhen Futian Port) Reviews

Dynasty Hotel (Shenzhen Futian Port)

No. 1045 Fuqiang Road (Shenrong Building), Shenzhen, ChinaView Hotel Details
Dynasty Hotel (Shenzhen Futian Port)
Dynasty Hotel (Shenzhen Futian Port)Dynasty Hotel (Shenzhen Futian Port)Dynasty Hotel (Shenzhen Futian Port)
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Dynasty Hotel (Shenzhen Futian Port) Guest Reviews

4/5
Very Good
1478 review
Verified reviews
Location4.2
Amenities3.9
Service4.0
Cleanliness4.0
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All Reviews(1478)
Positive reviews(1345)
Reviews with photos/video(272)
Convenient location(121)
Easy to get around(73)
Friendly front desk staff(72)
Average sound insulation(53)
Many dining options(34)
Convenient parking(23)
Stayed multiple times(20)
Close to metro(20)
Negative reviews(133)
Joe Kwong Shan
Guestroom (Double bed)
Stayed in 2024年5月
Solo travellers
1 review
3.7/5
Posted on 2024年5月18日
Being only 10 mins walk from the border which is great as I have medium luggage and lands in HK airport. A good rendezvous to meet friends and family either from mainland China or Hong Kong. Not much offers on eating and drinking in house since restaurants are less than 5 mins away. I stayed there 28 days all together in the past 6 months. Staffs are friendly, Housing keeping could be improved! Why trying to find cutlery(even disposable) was not offered, noticed coffee mugs/table top was not cleaned everyday and on last day of stay even given a broken bath towel! Hotels nearby with same price tab can offer better but not the location though.
Response from Property: Thank you very much for your stay and feedback. Thank you for your feedback. Regarding your feedback on towel issues, please feel free to contact us if you have any questions during your stay. Our hotel room service center and front desk colleagues are dedicated to serving you 24 hours a day. The editor has provided feedback that the housekeeping department will conduct an investigation when replacing towels. We will strengthen the improvement of hotel software and hardware facilities as well as service quality. The Imperial Business Hotel regularly and quantitatively maintains and updates the room environment, equipment, and public area facilities, aiming to provide a more comfortable and tidy environment for your stay. In response to the issue you mentioned, the hotel will also implement and strengthen relevant departments to make rectification and optimization measures for similar special situations in the future. I hope you will have a brand new experience with your next visit, and I am eagerly looking forward to experiencing it again.
The Traveling Friar
Guestroom (Double Bed)
Stayed in 2024年3月
Couples
2 review
3.7/5
Posted on 2024年3月29日
Great location if you need to get to Futian Checkpoint station. Literally five minutes walk away. We stayed here for the night because we were joining an early morning tour departing from Futian Checkpoint. Room was clean, had adequate facilities but the best part was the shower .. water pressure good and water hot enough, unlike many hotels of this price range in China. Good toiletries too. See photo. Recommended.
Response from Property: Dear friend, thank you for choosing to stay at our hotel. We were unable to receive your full rating. We are full of regret, but it is also an encouragement, indicating that we still have better room for improvement. Next time, make sure to give the editor a 5-point confession. I will work even harder in the future to provide high-quality service and hardware experience for all guests, and I also hope to have the opportunity for you to stay at the hotel again and test our growth!
Guest User
Guestroom (Double Bed)
Stayed in 2024年3月
Couples
2 review
4.2/5
Very Good
Posted on 2024年3月29日
Easy checking, free tea provided
Chris3Curtis
Qing and parent-child twin rooms
Stayed in 2024年5月
Family
28 review
5.0/5
Outstanding
Posted on 2024年5月22日
as a family the loft suite was a great option, creating a little bit of privacy for one another. great location, friendly staff
Response from Property: Dear guests, thank you very much for your comments on our hotel. We will make persistent efforts. Continue to improve, look forward to coming again, and have a nice trip!
NgDorcas
Guestroom (Double bed)
Stayed in 2024年4月
Solo travellers
7 review
4.2/5
Very Good
Posted on 2024年4月22日
Hotel was close to Futian Port station (exit D2). Lots of restaurants nearby so you'll never be hungry. Room and amenities are a bit dated but you have everything you would need provided inside. Can be a bit noisy at times and some of the rooms have no windows so double check before you confirm your booking. The cleaning staff were very attentive.
Response from Property: Dear customer, hello! Thank you very much for your support to the hotel. I was not able to receive your 5 points of praise. I feel a little disappointed in my heart. Perhaps there are still areas where the hotel did not do well. I hope that your next visit can point out our shortcomings. We will work hard to do every service link well and not disappoint your high expectations for the hotel! Looking forward to your next visit.
Smartcanuck
Guestroom (Double bed)
Stayed in 2024年3月
Couples
25 review
3.2/5
Posted on 2024年4月1日
Front desk cannot speak English and no Cantonese and can barely explain how to get there from the mrt. After crossing the border from HK exit the building, look LEFT AND GO TO LINE 10 entrance and take exit D. Look right and the tallest building is the hotel. So cross the road at the light (go right) . Bed was soft. Lobby easy rundown and breakfast is so hard to find. Find and Go out back door past the store, to the next building where the busses are. Go to waiting area where there’s a coffee counter. There’s nothing much for breakfast and totally not worth it.just coffee and drinks and some breads or instant noodles.
Response from Property: Dear guest, thank you for your detailed feedback and sharing. We apologize for any inconvenience this stay may have caused you. We apologize for any inconvenience caused and kindly ask for our sincere apologies from the hotel. Your feedback is very important to us, and we will share every valuable comment you mentioned with the hotel management group for follow-up and improvement to improve the check-in experience. If you come here again next time, we hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Galaxytroop
Guestroom (Double Bed)
Stayed in 2024年3月
Business travellers
5 review
5.0/5
Outstanding
Posted on 2024年3月18日
Very convenient to Shui Wai food places. Just one stop from Fu Tian Port. Place is nice, clean and comfort. Highly recommend for business travelers or family leisure.
Response from Property: Dear guest, thank you for your affirmation of our hotel service! It is the responsibility of all our employees to provide a comfortable and superior environment and service for every guest. We are committed to providing a warm and thoughtful stay experience, creating a feeling of home outside of home, and look forward to your next visit~
Joe
Guestroom (2 beds)
Stayed in 2024年3月
Family
1 review
2.5/5
Posted on 2024年4月2日
The breakfast was not good. You can find the much better one near around.
Response from Property: Dear customers and friends, we are very sorry to bring you a bad experience during your stay. We sincerely apologize! We will attach great importance to the issues you have reported and actively provide feedback to relevant depar**ents. We will also gradually improve the hotel's various supporting facilities, software and hardware facilities in the next work; Dynasty cannot do without the support of all the owners on the way forward. Thank you for your valuable opinions. We will continue to work hard and get better. The better! Looking forward to your stay again
Andrew
Stayed in 2023年6月
Family
12 review
2.7/5
Posted on 2023年6月24日
The location of the hotel is close to the check point. Different kinds of restaurants is nearby. The working staff are helpful and friendly.
Response from Property: Dear guest, hello! The hotel is located near the port, providing great convenience for guests to eat, stay, travel, entertain, and shop. The enthusiastic staff of the hotel will escort you during your trip. If you have any questions during your stay, you can contact the front desk colleagues of the hotel. We prioritize the "happy mood of family". We use the most thoughtful warm service to be moved. I hope to use our continuous efforts to win your next 5-point review! Welcome!
Anonymous User
Stayed in 2023年5月
Friends
39 review
4.0/5
Very Good
Posted on 2023年5月21日
goodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgood
Response from Property: Dear guests: Hello! Thank you for coming, but also sincerely thank you for your love and recognition of us, you remember We are very touched by the good time here, and it is our bounden duty to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to continue to move forward, hoping to serve you more Opportunity!
PennyPun
Guestroom (2 beds)
Stayed in 2023年11月
Business travellers
6 review
4.2/5
Very Good
Posted on 2023年11月20日
Location is very good ! Very easy to go all around ! Doesn't worry about eat and drink also !
Response from Property: Hello distinguished guest, thank you for staying at the Shenzhen Imperial Business Hotel and being satisfied with our service. We are also very grateful for your support and love for us. We will work even harder and wholeheartedly provide you with better quality service. We look forward to your next visit! Thank you! PS. If you are very satisfied with our service, you can give us a five point incentive. If there are any shortcomings that prevent you from giving a five point evaluation, you are welcome to directly raise them, so that we can further improve. Thank you for your attention!
KWAN KIN
Stayed in 2023年5月
Couples
21 review
4.0/5
Very Good
Posted on 2023年5月28日
Very good location, excellent facilities with own access , good place to stay .
Response from Property: Dear guest, hello! The hotel is located within the commercial district, providing great convenience for guests to eat, stay, travel, entertain, and shop. Additionally, the hotel's enthusiastic staff will escort you during your trip. If you have any questions during your stay, you can contact the hotel's front desk colleagues. We prioritize the "happy family mood". We use the most thoughtful warm service to be moved. I hope to use our continuous efforts to win your next 5-point review! Welcome!
Guest User
Guestroom (Double Bed)
Stayed in 2024年5月
Solo travellers
7 review
5.0/5
Outstanding
Posted on 2024年5月27日
Convenient for public transport and business
Guest User
Guestroom (Double Bed)
Stayed in 2023年10月
Couples
6 review
5.0/5
Outstanding
Posted on 2024年1月17日
It’s ok hotel not far from market can walk go to market and find something eat very good
Response from Property: Dear guest, thank you for your affirmation of our hotel service! It is the responsibility of all our employees to provide a comfortable and superior environment and service for every guest. We are committed to providing a warm and thoughtful stay experience, creating a feeling of home outside of home, and look forward to your next visit~
Guest User
Guestroom (Double bed)
Stayed in 2023年8月
Solo travellers
5 review
4.0/5
Very Good
Posted on 2023年10月4日
The hotel location is about 20 minute walk from the Futian Port next to Hong Kong. Room was clean and comfortable. But I personally cannot stand rooms without window, I feel like there was no air and feel like suffocating. Location is city like and close to metro train. Convenient to travel around Shenzhen. Supermarket takes about 10 minute walk.
Response from Property: Dear guest, the room is based on the room type you have booked. If you need a large window room type, you can pay to upgrade to a larger room. If there is a problem with the room, you can immediately report it to the front desk to help you replace it. Thank you for choosing to stay and providing feedback. The Imperial Business Hotel (Shenzhen Futian Port Branch) is located in Futian District, Shenzhen. It is only a few minutes' drive from Huaqiang North Business District, Shenzhen Citizen Center, and Convention and Exhibition Center, with convenient transportation. All employees of the Imperial Business Hotel will strive to achieve more refinement and surprise, and look forward to visiting the Imperial Business Hotel again!