Grand Skylight Hotel (Shenzhen Dongmen Branch)

Grand Skylight Hotel (Shenzhen Dongmen Branch) Reviews

Grand Skylight Hotel (Shenzhen Dongmen Branch)

South Lobby of Concept Building, 3018 Shennan East Road, Shenzhen, ChinaView Hotel Details
Grand Skylight Hotel (Shenzhen Dongmen Branch)
Grand Skylight Hotel (Shenzhen Dongmen Branch)Grand Skylight Hotel (Shenzhen Dongmen Branch)Grand Skylight Hotel (Shenzhen Dongmen Branch)
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Grand Skylight Hotel (Shenzhen Dongmen Branch) Guest Reviews

3.9/5
Good
975 Reviews
Verified reviews
Location4.1
Amenities3.7
Service3.9
Cleanliness3.7
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All Reviews(975)
Positive reviews(882)
Reviews with photos/video(167)
Easy to get around(54)
Large rooms(45)
Friendly front desk staff(38)
Convenient for shopping(30)
Many dining options(25)
Average sound insulation(21)
Comfortable bed(19)
Close to metro(13)
Negative reviews(92)
HKAC
Double Room
Stayed in Apr 2024
Friends
7 Reviews
4.5
/5
Great
Posted on Apr 22, 2024
位置一流,設施有點舊
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Guest User
Superior Room (2 beds)
Stayed in Apr 2024
Family
1 Reviews
2.7
/5
Posted on Apr 21, 2024
位置易找, 但係房間衛生欠佳,很多污漬, 房間的電燈經常閃,廁所沖水亦淤塞了, 對於是次的體驗不算很滿意⋯
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Guest User
Superior Room (2 beds)
Stayed in Apr 2024
Friends
1 Reviews
1.5
/5
Posted on Apr 20, 2024
The price/performance ratio is too low. As soon as you enter the room, you can smell a very bad smell. The facilities are old. The stools are very dirty, with all kinds of footprints. No one has cleaned the room. The hygiene of the room is worrying. There are many cockroaches in the corners. I was afraid that they would crawl from the top of my head to the bed when I slept. The room cost more than 400 yuan, but there was no breakfast. I left after one day. It's too scary. Whoever stays here will be fooled. I really don't recommend it.
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Kadic
Guestroom - Double Occupancy (Double bed)
Stayed in Apr 2024
Friends
57 Reviews
4.0
/5
Very Good
Posted on Apr 15, 2024
It is close to Shenzhen Old Street. You can have snacks as soon as you get into the hotel. The location is super convenient. However, the hygiene situation still needs to be improved. The room is also dusty in some places. I hope the service staff will be more attentive.
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Guest User
Superior Double Room
Stayed in Apr 2024
Family
6 Reviews
5.0
/5
Outstanding
Posted on Apr 15, 2024
地方乾淨企理,會再入住
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Guest User
Cozy Double Room
Stayed in Apr 2024
Solo travellers
1 Reviews
3.0
/5
Posted on Apr 15, 2024
打掃的不乾淨
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Anonymous User
Double Room
Stayed in Apr 2024
Business travellers
6 Reviews
3.5
/5
Posted on Apr 14, 2024
Location: Exit C of Laojie Station, just above Lemon Commercial Street, turn around and see Li Xiaotai Barbecue Restaurant. It is extremely convenient and there is no room for takeout. There are shopping mall restaurants downstairs. The prices for snacks and hotel necessities upstairs at Xinchang 1234place are very affordable. There are also many brands of hand-cranked drinks to choose from. There are restaurants nearby where you can try snacks with good reputations. Facilities: There is a KTV bar and fitness room on the second floor. If there is no takeout robot, you have to go downstairs to pick up the food. Room: It has basic equipment, an air purifier, the air conditioner is cold enough, the hair dryer is small but powerful at about 1400w, there are dental appliances, two Nongfu Mountain spring water, and the shower room only has one shower gel and shampoo. The towels are complete but they feel old and not white. . . Room: The windowless room is located in the middle of the floor, but there are not many guests, and the noise from the elevator is not obvious, so it is not affected by the noise. There is a large toilet, but the toilet has 2 exits, and one of them has no door. Cleanliness: There is generally no odor, but there is a slight smell of smoke when using the quilt. Most of the floor in the room is fine, but the biggest problem is that the corners of the big bed are full of dust, so the air is also full of dirt. I don’t recommend it if you have a sensitive nose. I hope it can be improved. Cleaning quality.
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6/14
Response from Property: Dear reader, thank you for your valuable comments. We will continue to work hard to provide you with satisfactory services! If you have any questions during your stay, you can call "0" to call the front desk to give us feedback. I believe we can give you a satisfactory solution and explanation. If you come here next time, I hope you can book this hotel again and give us a chance to apologize and correct it. Looking forward to seeing you again!
Luchibaobao🍼
Double Room
Stayed in Apr 2024
Solo travellers
2 Reviews
5.0
/5
Outstanding
Posted on Apr 10, 2024
很好 設施先進:完善 衞生:乾淨 環境:比較好 服務:客氣
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Guest User
Double Room
Stayed in Apr 2024
Couples
1 Reviews
3.0
/5
Posted on Apr 5, 2024
床舒服, 睡覺好
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Anonymous User
Superior Room (2 beds)
Stayed in Apr 2024
Family
5 Reviews
1.0
/5
Posted on Apr 2, 2024
房間設施十分殘舊 環境令人不舒適
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Guest User
Superior Room (2 beds)
Stayed in Mar 2024
Family
2 Reviews
4.0
/5
Very Good
Posted on Apr 2, 2024
酒店地點鄰近地鐵站,附近商場、食市,非常方便,前台服務態度良好。
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Chan
Superior Double Room
Stayed in Mar 2024
Family
2 Reviews
2.5
/5
Posted on Apr 2, 2024
1. When ordering takeout, you have to go to the lobby to get it yourself: I have stayed in other hotels in Shenzhen and there will be robots to receive takeaways and deliver them to the room. This hotel does not allow takeaways to deliver to the room. It is understandable, but there are no robots or staff to deliver to the room, so in the middle of the night I even had to change my clothes and go to the lobby to get takeout. 2. The TV is often disconnected from the Internet: The TV is connected to a box, but the box is often disconnected from the Internet. It takes nearly half an hour to call the staff to handle it, and it took them a long time to use it. After returning to the hotel, I turned on the TV and it kept showing that it was connecting. Then I had to switch on and off and set up for nearly an hour before it was successfully connected. 3. The cleaning staff has a bad attitude: There are very few paper towels and toilet paper left in the hotel and they don’t change them/put an extra pack as a backup. On the morning of the day of check-out (before the check-out time), because I had run out of toilet paper, I went to the corridor to ask the cleaning lady and greeted her in Cantonese. She did not respond. After I spoke to her in Mandarin, she asked me to say back. Cantonese. When I asked her to get toilet paper again, she asked me, "Didn't you check out? What are you bringing it for?" I explained that I had not checked out before the time and I had to go to the toilet and there was no toilet paper so I asked for it. 4. There is often only one staff member in the lobby, and you often have to spend a lot of time waiting to handle matters. 5. Apart from the very good location, there are no other advantages
Original TextTranslated by Google
Response from Property: Dear reader, thank you for your valuable comments. We will continue to work hard to provide you with satisfactory services! If you have any questions during your stay, you can call the front desk at "0" to give us feedback. I believe we can give you a satisfactory solution and explanation. If you come here next time, I hope you can book this hotel again and give us a chance to apologize and correct it. Looking forward to seeing you again!
Guest User
Superior Room (2 beds)
Stayed in Mar 2024
Family
11 Reviews
4.0
/5
Very Good
Posted on Apr 1, 2024
位置好,地方寬敞,但浴室地板較舊
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dij
Superior Room (2 beds)
Stayed in Mar 2024
Family
4 Reviews
3.5
/5
Posted on Mar 31, 2024
今次是我們住的第二次,貪方便,但是冇廁所門真的不好,衛生麻麻地,我先生話下次不用再組了
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CarrieHa
Superior Room (2 beds)
Stayed in Mar 2024
Family
7 Reviews
3.2
/5
Posted on Mar 31, 2024
被子不夠用
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