Vienna Hotel (Shenzhen International Convention and Exhibition Center Qiaotou Subway Station Store） Reviews
Vienna Hotel (Shenzhen International Convention and Exhibition Center Qiaotou Subway Station Store）
No. 120 Yongfu Road, Shenzhen, ChinaView Hotel Details
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Vienna Hotel (Shenzhen International Convention and Exhibition Center Qiaotou Subway Station Store） Guest Reviews
4.6/5
Great
511 review
Verified reviewsLocation4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All Reviews(511)
Positive reviews(497)
Reviews with photos/video(18)
Classy environment(39)
Easy to get around(33)
Delicious breakfast(30)
Friendly front desk staff(29)
Large rooms(19)
Perfect for business trips(15)
Near shopping area(12)
Convenient for shopping(8)
Negative reviews(14)
Nagasawa Masami
Superior Queen Room
Stayed in Aug 2023
Business travellers
6 review
Posted on Aug 3, 2023
As soon as you enter this hotel, you have an old feeling. The girl at the front desk is slow to work.
The corridor is hot and dark, the room is large, but the equipment is old, the air conditioner is not cool, the hygiene is very poor, there are hair and dust on the floor, and there is always an old feeling.
Next to the hotel is a shopping mall and KFC, which is convenient for eating and drinking.
The breakfast is not bad. To sum up, although this hotel is cheaper, it is too old and should be renovated.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your support and comments! Regarding the work efficiency of the front office, we have strengthened special training on procedures and computer operations. In response to your feedback on the outdated hotel facilities, we will organize communication and discussions with the owners as soon as possible, and gradually update some facilities and equipment. We will do the details more rigorously and meticulously in the future. , and we hope you can give us the opportunity to make corrections. Thank you again for your comments and feedback, and we look forward to your experience again!
Luomiouyuzhuguoye🍀
Superior Queen Room
Stayed in Mar 2023
Business travellers
208 review
Outstanding
Posted on Mar 23, 2023
The sanitation is good and the rich breakfast is worth recommending
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your full score review, your support and encouragement are the biggest driving force for us to move forward. Vienna Qiaotou Hotel strives continuously to create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. The hotel is only 3 kilometers away from Shenzhen Fuyong International Convention and Exhibition Center, and 600 meters away from Qiaoxi Station, No. 12 subway station. Very convenient. Looking forward to your next visit
Guest User
Superior Queen Room
Stayed in Mar 2023
Family
3 review
Outstanding
Posted on Mar 10, 2023
Everything is good, and the grade is very high. It's just that I booked the wrong place. Unfortunately, I didn't have time to eat breakfast.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for choosing us and giving support and love to the hotel. Your satisfaction with the hotel's facilities and services is the driving force for all hotel staff, and making every guest feel at home is the ultimate goal of our service. The hotel is exclusively equipped with a 3-second hot shower system in the bathroom. The hotel has free parking services. In addition, there are free self-service hot drinks and sugar water in the hotel lobby. We look forward to your next visit!
Guest User
Deluxe Room (2 beds)
Stayed in Mar 2023
Business travellers
3 review
Posted on Mar 6, 2023
I travel all year round, this is the worst Vienna I have ever lived in! As soon as I entered the room, I found that there were long hairs on the sink, curls on the towels, and the hair watermarks left by the guests on the wooden board at the head of the bed were clearly visible, sticky! Disgusting! There was constant ticking and leaking sound in the bathroom, so I called the front desk to deliver the paper rolls, but within two hours three calls did not arrive, and the fourth time the front desk said with a smile that I forgot! ! The bath water is that greasy! After washing, I said my body was oily! The hotel has no shower gel! ! There are so many mosquitoes in the hall that they can help you lose weight! ! I didn't even plug in the plug of the shoe shine machine! Hotel breakfast is worse than roadside stalls! ! Absolutely truthful evaluation, you can decide if you can live in it! !
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for taking your precious time to write a review for the International Convention and Exhibition Center Fuhai Qiaotou Hotel. We sincerely apologize for the inconvenience caused during your stay! We have fed back the questions you mentioned this time to the front office, room depar**ent and catering depar**ent. We will immediately conduct a strict inspection of the hygiene standards of the guest rooms. Regarding the breakfast issue, the restaurant chef has communicated with the restaurant master to change the variety, and strengthen the supervision of the front desk service personnel. At the same time, we will also strive to improve other service details. Hope to bring you a brand new experience next time, the hotel team is looking forward to your next stay!
Guest User
Superior Queen Room
Stayed in Dec 2022
Couples
2 review
Outstanding
Posted on Dec 28, 2022
The service from the lady at the front desk 032 is very good, the room is also very clean, the bed is very soft, there is a supermarket next to it, and the subway station is also very close, very convenient, good
Original TextTranslated by Google
Response from Property: I am really excited to see the simple and profound praise from the guest officers, and they also recognize our service so much~ We in the hotel want to provide every guest officer with the most considerate and meticulous comments. High-quality service brings value-added experience to every guest officer. The hotel is about 20 minutes' drive from Shenzhen Bao'an International Airport, and the transportation is very convenient. All the staff of Qiaotou Store of Vienna Convention and Exhibition Center look forward to your visit again!
Guest User
Superior Queen Room
Stayed in Nov 2022
Business travellers
7 review
Posted on Dec 1, 2022
It was a very bad stay. There was a hair on the untouched and money. I was so disgusted. The toilet was also broken. I will definitely not live in Vienna again in the future.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Sincerely thank you for choosing to stay at the Bridgehead Hotel Vienna and for taking the time to write a review for us. I am very sorry that you could not have a satisfactory hotel experience due to the cleanliness of the room and the damage of the toilet. We are strengthening the inspection of all guest rooms and replacing them with new toilets. Regarding hygiene issues, we will immediately strengthen ward rounds and strengthen service skills training for employees to ensure that the rooms are clean and tidy. Thank you again for your support and sincerely look forward to your next visit!
Anonymous User
Deluxe Double Room
Stayed in Nov 2022
Business travellers
1 review
Very Good
Posted on Nov 29, 2022
Next to the industrial park, on the upper floor of the business building, the decoration noise is loud
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Sincerely thank you for choosing to stay at the Bridgehead Hotel Vienna and for taking the time to write a review for us. We are very sorry that you could not have a satisfactory hotel experience due to the sound insulation of the room. We have strictly inspected and maintained the sound insulation of the room to ensure that the room will bring you a quiet hotel experience. In the later stage, we will do the detailed work more rigorously and meticulously, and we also hope that you can give us the opportunity to make corrections. Thank you again for your comments and feedback, and look forward to your next experience!
Guest User
Superior Queen Room
Stayed in Nov 2022
Business travellers
7 review
Outstanding
Posted on Dec 8, 2022
The check-in was very stable and the front desk staff was very enthusiastic. Hope to stay again next time
Original TextTranslated by Google
Response from Property: I am really excited to see the simple and profound praise from the guest officers, and they also recognize our service so much~ We in the hotel want to provide every guest officer with the most considerate and meticulous comments. High-quality service brings value-added experience to every guest officer. The hotel is only 3 kilometers away from Shenzhen Fuyong International Convention and Exhibition Center, next to the hotel is a big shopping mall, and opposite the hotel is a food street! Can satisfy your different tastes! welcome next time
Guest User
Superior 2-bed Room
Stayed in Nov 2022
Business travellers
7 review
Outstanding
Posted on Nov 21, 2022
The stay is very comfortable, the location is suitable, and it is very convenient to go to Shenzhen International Exhibition Center
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for coming, and sincerely thank you for your love and recognition of us. You remember the good time here and we are very touched. It is our bounden duty to let guests enjoy a good stay experience. We can get your praise. We are deeply honored, and at the same time, we are more motivated to continue to move forward. The hotel is exclusively equipped with a 3-second hot shower system in the bathroom. The hotel has free parking services. In addition, there are free self-service hot drinks and sugar water in the hotel lobby. We look forward to your next visit!
Guest User
Deluxe Double Room
Stayed in Nov 2022
Business travellers
4 review
Posted on Nov 6, 2022
There are no bath towels, the room smells bad, the corridor lights are not on, it is dark, and the breakfast is really simple
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Sincerely thank you for choosing to stay at the International Convention and Exhibition Center Fuhai Qiaotou Hotel and taking the time to comment on us. I am very sorry that you could not have a satisfactory hotel experience due to the air problem in the room and the leakage of bath towels. We are stepping up cleaning and air circulation in the guest rooms to ensure fresh air in the rooms. Regarding the problem of missing bath towels, we will immediately strengthen the training of the house-making process and strengthen the intensity of the three-level ward rounds. In the later stage, we will do the detailed work more rigorously and meticulously, and we hope that you will give us the opportunity to make corrections. Thank you again for your comments and feedback, looking forward to your next experience
Mierkezhangtang
Deluxe Room (2 beds)
Stayed in Nov 2022
Business travellers
9 review
Outstanding
Posted on Nov 17, 2022
The room is very large, the sanitation is also very good, the service at the front desk is warm
Original TextTranslated by Google
Response from Property: Thank you for staying in the hotel and sharing. I am very glad that every aspect of the hotel has been recognized by you. Through your detailed description, you can feel the happiness brought to you by this journey. This is what our service providers have been pursuing. It will also become the driving force for us to continue to work hard and keep making progress. The hotel is only 3 kilometers away from Shenzhen Fuyong International Convention and Exhibition Center and 900 meters away from Fuyong Qiaotou Subway Station. The transportation is very convenient. Looking forward to your next visit!
Guest User
Superior Queen Room
Stayed in Jan 2023
Business travellers
1 review
Outstanding
Posted on Jan 17, 2023
The service attitude is very good and the transportation is convenient.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "intentional service", and we are actively discovering opportunities to provide you with services, so as to provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! The hotel is only 3 kilometers away from Shenzhen Fuyong International Convention and Exhibition Center, next to the hotel is a big shopping mall, and opposite the hotel is a food street! Can satisfy your different tastes! welcome next time!
Anonymous User
Superior Queen Room
Stayed in Nov 2022
Business travellers
2 review
Outstanding
Posted on Nov 14, 2022
This is the best hotel I have ever stayed in! clean! health! Consistent with the picture!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for coming, and sincerely thank you for your love and recognition of us. You remember the good time here and we are very touched. It is our bounden duty to let guests enjoy a good stay experience. We can get your praise. We are deeply honored, and at the same time, we are more motivated to continue to move forward. The hotel is only 3 kilometers away from Shenzhen Fuyong International Convention and Exhibition Center. Next to the hotel is a large shopping mall, and opposite the hotel is a food street! Can satisfy your different tastes! welcome next time!
Guest User
Superior Queen Room
Stayed in Sep 2022
Couples
3 review
Outstanding
Posted on Sep 25, 2022
The service is very good in all aspects, and I will stay here next time I have a chance
Original TextTranslated by Google
Response from Property: I am really excited to see the simple and profound praise from the guest officers, and they also recognize our service so much~ We in the hotel want to provide every guest officer with the most considerate and meticulous comments. High-quality service brings value-added experience to every guest officer. The hotel is only 3 kilometers away from Shenzhen Fuyong International Convention and Exhibition Center, next to the hotel is a big shopping mall, and opposite the hotel is a food street! Can satisfy your different tastes! welcome next time
Alejianyinwu
Superior Queen Room
Stayed in Aug 2022
Business travellers
6 review
Outstanding
Posted on Aug 23, 2022
The room is clean and hygienic, the location is good, the environment is good, it is highly recommended!
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for staying in the hotel and sharing. I am very glad that every aspect of the hotel has been recognized by you. Through your detailed description, I can feel the happiness brought to you by this journey. This is what our service staff has always been. What we are pursuing, this will also become the driving force for us to continue to work hard and keep making progress. We always believe that a good reputation must start with your satisfaction. The hotel is about 20 minutes away from Bao'an Airport by car. All the staff of the Vienna Qiaotou store are looking forward to your visit again!
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