Seaview Gleetour Hotel Shenzhen Guangqiao Street No.3, Overseas Chinese Town, Nanshan Shenzhen Guangdong China, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
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Seaview Gleetour Hotel Shenzhen Guest Reviews
4.6/5
Very Good
558 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(558)
Positive reviews(549)
Reviews with photos/video(200)
Easy to get around(123)
Friendly front desk staff(76)
Close to metro(74)
Delicious breakfast(64)
Well decorated(26)
Perfect for business trips(16)
Nice sea view(9)
Tasty restaurant(7)
Negative reviews(9)
Joe Koh travel
Deluxe King Room
Stayed in Sep 2024
Couples
6 reviews
3.2/5
Posted on Nov 1, 2024
Check in and there is a used tissue beneath the bed. Requested for iron and board and it took 2 hours to get to our room. Noise insulation is quite bad during sleep. The hotel only advantage is opposite mrt.
Response from Property: Dear guest, I'm really sorry for causing you such trouble and unhappiness. Regarding the issue you mentioned, I completely understand how you feel. The paper towels found under the bed really shouldn't have happened, and we will now step up all cleaning inspection processes to ensure that such situations don't happen again. The delay in response time for irons and planks, we apologize for the inconvenience caused by the length of waiting. In the future, we will optimize the preparation of essential supplies to ensure that we can respond quickly to your needs. Although the hotel has the advantage of being adjacent to the MRT, we know that the real value lies in providing comfortable and caring service to every guest. We have communicated your feedback to the relevant departments and will take this as an opportunity to improve the existing service quality. Thank you again for your valuable feedback, your satisfaction is our ultimate pursuit. We look forward to the opportunity to make up for this deficiency and provide you with a better stay experience. You are welcome to visit again and give us the opportunity to show you the improved results. Sincerely,
Guest User
Deluxe King Room
Stayed in Sep 2024
Business travellers
17 reviews
3.7/5
Posted on Oct 25, 2024
The window is too small. Plus, there is no refrigerator, which affects a lot in daily life.
Response from Property: Dear guest, thank you for your feedback. We deeply regret that we have not been able to fully meet your needs. We apologize for this. The problem of small windows and lack of refrigerator has been documented and will be improved as soon as possible to enhance your stay experience. We apologize for the inconvenience caused. Please contact the front desk to request a complimentary room upgrade or refrigerator rental. Once again, I apologize for my previous lack of thoughtfulness, and look forward to the opportunity to make up for this regret and provide you with higher quality accommodation services.
Hsienchun
Seaview King
Stayed in Aug 2024
Family
25 reviews
5.0/5
Outstanding
Posted on Sep 23, 2024
Excellent value for money. Newly renovated. Subway station in front of the hotel. Room is bit small, so better for singles than families.
Response from Property: Dear Guest, Thank you for your review, we are deeply honored to hear your positive review of the hotel. For feedback on room size, we fully understand that this may not be very suitable for family travelers. To enhance the customer experience, we have started to build an additional family room, aiming to provide a more spacious and comfortable living environment. In addition, we are consulting guests for specific suggestions on facilities, services, etc. for further improvement. Finally, welcome to visit again and look forward to providing you with more satisfactory service. Thank you again for your valuable feedback!
Guest User
Deluxe King Room
Stayed in Nov 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Dec 13, 2024
Excellent service and cleanliness
Response from Property: Thank you so much for the great comments you gave about our great service and cleanliness! We are very honored to provide you with a satisfactory service experience. Your recognition is the driving force for us and an affirmation of the team's professional competence. We will continue to uphold high standards and continuously optimize our service processes to ensure that every stay can bring you comfort and pleasure. If there are any areas that need to be improved, or if you encounter any problems during your trip, please let us know at any time and we will take immediate action to solve them. Looking forward to serving you again and welcome you to visit again.
Hui Kiu Tat
Deluxe King Room
Stayed in May 2024
Business travellers
11 reviews
4.7/5
Amazing
Posted on Jun 30, 2024
Nice and value for money. Room is clean.
Response from Property: 感謝您選擇深圳海景嘉途酒店,酒店全體員工期待您的再次光臨!
Guest User
Deluxe Twin Room
Stayed in Aug 2024
Business travellers
8 reviews
5.0/5
Outstanding
Posted on Dec 1, 2024
Modern and nice
Response from Property: Dear Guest, Thank you very much for the great comments you gave about our stay! We are very pleased to learn that our modern design and aesthetic style have appealed to you. Your feedback is especially valuable in order to ensure that we continue to deliver exceptional service. If you have any special suggestions or needs, whether it is about room layout, service experience or any aspect of facilities, we sincerely welcome you to make them. This will help us to further elevate, enabling us to better meet the unique needs of each guest in the future and ensure that every stay can be a haunting experience. Thank you again for choosing our hotel and hope to have the opportunity to serve you again in the future!
Guxingleiguaiguai
Seaview Twin
Stayed in Nov 2024
Travel with friends
5 reviews
5.0/5
Outstanding
Posted on Dec 23, 2024
The room is very good. You can see the ethnic village outside the window. There are many delicious foods around the hotel. Transportation is very convenient. The hotel staff are also very friendly.
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6/12
Response from Property: Thank you very much for your wonderful review and recognition of us! We are very pleased to hear your appreciation for the room view, surrounding food, transportation convenience and staff service. Your encouragement is a great motivation for our team. Regarding the room cleanliness, we have received your feedback and have made good communication and adjustments to ensure that all details are impeccable so that every guest can enjoy a five-star experience. We look forward to having the opportunity to welcome you again and feel the warmth and comfort of Seaview Hotel again. Thank you again for your choice and praise, and wish you a happy life!
Guest User
Deluxe Twin Room
Stayed in Nov 2024
Family
1 reviews
4.7/5
Amazing
Posted on Dec 28, 2024
The location is very good, nearby is the Window of the World and Ethnic Culture Village, very close to the metro station, very convenient to get around, the rooms are neat, it is poor soundproofing, people in the corridor are audible.
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Response from Property: Dear guest, thank you very much for your positive comments and valuable suggestions on the hotel! We are glad that you enjoyed the convenient location and clean accommodation environment. Regarding the soundproofing problem, we are deeply sorry and are taking urgent measures to solve it. Strengthening works are underway and are expected to improve soon. Thank you again for your feedback. We strive to improve our services to ensure that every guest can have a worry-free accommodation experience. Looking forward to your visit next time, and please try the improved facilities!
Guest User
Deluxe King Room
Stayed in Nov 2024
Other
3 reviews
5.0/5
Outstanding
Posted on Dec 21, 2024
The hotel has complete facilities. The free parking lot is undoubtedly a great convenience. The rooms are kept very clean and tidy, giving people a comfortable feeling. In terms of service, the service attitude of the hotel staff is very good. Penny is especially worth mentioning. She provided a late check-out service when I checked out, allowing me to better organize my luggage before leaving the hotel. This attentive service made me feel very warm and grateful. Her professionalism and enthusiastic service attitude are worthy of praise. In general, this is a trustworthy hotel.
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Response from Property: 非常感謝您的精彩點評,您的滿意是我們最大的榮幸。我們深知優秀的服務與設施是提升客户體驗的關鍵,您提到的免費停車場、乾淨整潔的房間以及Penny的熱情服務,都是我們酒店努力的方向與自豪之處。我們對Penny的卓越表現感到非常欣慰,並將持續培訓她以及其他員工,以確保提供超出您期待的服務。我們非常重視每一位住客的反饋,您心中的温暖與感謝我們會轉達給Penny。期待未來有機會再度接待您,讓您在我們的酒店感受更多的便利與舒適。再次感謝您的支持與鼓勵!
Guest User
Deluxe King Room
Stayed in Nov 2024
Business travellers
6 reviews
5.0/5
Outstanding
Posted on Dec 21, 2024
The surrounding supporting facilities are complete. The hotel is directly accessible from the subway exit A. The hotel has its own ground parking lot for convenient parking. The room is clean and tidy, the items are neatly arranged, the decoration style is modern and business-like, and the front desk Vanessa is patient and meticulous in her service.
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Response from Property: 尊敬的賓客,您的滿意是我們最大的榮幸!我們為酒店的交通便利、配套設施和高品質服務感到自豪,尤其是您的肯定對Vanessa的服務表示讚賞,我們感到格外高興。為了持續提升您的住宿體驗,我們不斷優化停車場管理,確保停車更便捷。同時,我們正考慮增設更多周邊增值服務,以滿足更多需求。再次感謝您的寶貴反饋,我們期待您的再次光臨,以創造更多美好回憶。感謝您選擇與我們同行,您的滿意是我們不斷前進的動力!
Guest User
Deluxe King Room
Stayed in Nov 2024
Other
7 reviews
5.0/5
Outstanding
Posted on Dec 17, 2024
The hotel environment is very good, the rooms are very comfortable, the robot facility is very user-friendly, and it is convenient to order and deliver meals. The front desk design is very special and the service is very good. I give a thumbs up to Xiao Liu. Overall, it exceeded my expectations.
Original TextTranslated by Google
Response from Property: 非常感謝您的讚譽與支持!非常高興聽到您對我們的酒店環境、房間舒適度、機器人設施、便捷的點餐服務、個性化的前台設計以及優質的服務表示滿意。小劉得到您的讚許,更是我們團隊的榮耀。我們深知每一次讚賞都藴含著您的期待與信任,您提到的超預期體驗,是我們不斷追求的目標。
Guest User
Deluxe King Room
Stayed in Nov 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Dec 7, 2024
Very good! The service is in place and the facilities are thoughtful. When checking in, the front desk manager was warm and thoughtful, and also reminded us of various travel suggestions. The details in the room are excellent. The hair dryer is equipped with Lefen, and the tea set, kettle, and even the mouthwash cup are very high-end. Anyway, they are all the styles and colors I like! The spare quilt is carefully packed in the storage bag. This detail is really rare and warm. I strongly share and recommend it to everyone!
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Response from Property: 非常感謝您的讚許與分享!我們深知服務與設施是提升賓客體驗的重要環節,您的認可就是對我們工作的最高褒獎。關於前台經理的熱情接待與貼心服務,我們將持續優化,確保每位賓客都能感受到家一般的温暖。房間內的小細節是我們用心之處,如電吹風選用市場口碑極佳的徠芬品牌,茶具、水壺、漱口杯的款式與材質都經過精心挑選,旨在提供高品質的住宿體驗。您提到的備用棉被收納在專門袋子中的細節,正體現了我們對於服務的極致追求與關注。您的反饋將作為我們持續改善的寶貴參考,未來若有改進之處或有任何需求,請隨時告知我們,我們願意為您提供更多個性化服務。再次感謝您的入住與評價,期待您的下次光臨!
Guest User
Seaview King
Stayed in Nov 2024
Solo travellers
1 reviews
5.0/5
Outstanding
Posted on Dec 5, 2024
The front desk staff Chen Feng had a good and enthusiastic service attitude. The check-in efficiency was very high. Parking was convenient. The lobby was luxuriously decorated. The room was large, clean and tidy. The dry and wet areas were separated. The shower room had a fast water output. The room had a window, a good view, good sound insulation, no odor, and a robot delivered the takeaway. It was very convenient. The location was excellent. There was a subway station at the door and a food court behind. There were Happy Valley and Window of the World, as well as Walmart supermarkets nearby. It was very convenient for shopping and playing. The breakfast was varied, with Chinese and Western styles, and the taste was also good. It was a very good experience. I would recommend friends to stay here next time.
Original TextTranslated by Google
Response from Property: 非常感謝您的熱情點評與寶貴建議!我們非常高興能為您提供舒適便捷的住宿體驗。期待下一次光臨,也希望您推薦更多朋友體驗我們的服務。祝願您生活愉快!
Anonymous User
Seaview King
Stayed in Nov 2024
Solo travellers
1 reviews
5.0/5
Outstanding
Posted on Dec 4, 2024
A pleasant stay! The decoration of this hotel is simple and elegant. Shirley and Linda at the front desk have a good service attitude. They arranged a high floor with a good view of Shenzhen Bay. The room is clean and tidy, fully equipped, comfortable bed, and free disposable items are provided. The breakfast is rich in variety, combining Chinese and Western, and cost-effective. The location is excellent, the transportation is convenient, and it is suitable for travel and business trips. I highly recommend it to everyone. I will definitely choose this hotel next time I come to Shenzhen!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing our hotel and giving us a high evaluation. We are very happy to hear that you had a pleasant experience, which is the greatest affirmation for our team. We will actively adopt your feedback to ensure better service. We will give praise and encouragement to Shirley and Linda at the front desk for their excellent service. We hope that you will choose us again when you come to Shenzhen next time and continue to provide you with an unforgettable accommodation experience.
Guest User
Seaview King
Stayed in Nov 2024
Other
1 reviews
5.0/5
Outstanding
Posted on Dec 3, 2024
The experience of this hotel is excellent! Shirley at the front desk is warm and friendly, and the check-in is fast. The room is elegantly decorated, clean and tidy, with complete facilities, especially the comfortable big bed, which made me sleep well every night. The location of the hotel is also excellent, with many dining and shopping options around. The breakfast is rich in variety and tastes very good, which puts me in a good mood for the whole day. In short, this stay exceeded my expectations, and I will definitely come again and recommend it to my friends!
Original TextTranslated by Google
Response from Property: Thank you for your excellent experience in our hotel this time! We are very happy to receive your enthusiastic feedback, and your satisfaction is our greatest honor. Thank you especially for your appreciation of Shirley at the front desk and the hotel facilities and services. She is the pride of our team and will continue to improve the quality of service to meet the needs of guests. We always focus on improving the standard of guest rooms to ensure that guests enjoy a comfortable and clean accommodation experience. The big bed you mentioned has been well received. We will continue to pay attention to guest feedback and optimize and upgrade it on the basis of maintaining the existing comfort. The location of the hotel and the surrounding dining and shopping options are also our strong advantages. Regarding breakfast, we will continue to maintain its richness and deliciousness, constantly update the menu and improve the quality to ensure that every guest can start a full day. Your recommendation is of great value to us. We look forward to providing you with excellent service again and sincerely invite your friends to experience our high-quality service. Thank you for your choice and look forward to your next visit!