Kaisa Keyu Executive Apartment (Shenzhen Nanshan Qianhai Square)

The location is indeed relatively remote, and the main way in and out is by taxi. The lobby is magnificent and the service at the front desk is good, like a five-star hotel. The room is large and very clean. It has a washing machine, a clothes dryer, a refrigerator, and an oven. It is very comfortable. The air conditioning is also very comfortable.

Pros: Big room, clean and comfortable Disadvantages: Nothing nearby, too many trucks, far from the subway station

The room facilities are newly decorated and the experience is good But Service: Customers are required to stay strictly. When checking in, they have noted that check-out will be delayed until 2 o'clock. I called at 12:30 to remind me to check out. I called again at 14:05 to ask for check-out. I said that we are very strict with customers. After only 5 minutes, I was already very nervous. The customer service responded that I could read Ctrip’s terms and conditions. I made it clear. I was just saying it. It's the same reason you called me to remind me. I have stayed in so many hotels, even 5-star ones are not so strict. Finally, we went to the front desk to check out at 14:08. It was our fault that we were 8 minutes late. We are really sorry. When checking out, the front desk said that the deposit must be refunded in the same way between 4 and 6 pm. I said that guests should check out as quickly as possible and refund as quickly as possible, double standards of efficiency. I really don’t qualify to stay in this kind of hotel next time. Thanks

The room is clean, dry, and has enough space. It is not crowded for 2 adults and 2 children. The staff were courteous and provided good service. The front desk was always smiling. The housekeeper was very polite when I asked how many times I had brought things. The open shower room has no door, and there are no shelves or hooks inside. You can't put clothes on in it after taking a shower. It's embarrassing to live with friends when you think about wearing clothes in the bathroom opposite. Only then did I feel free to wash it quickly. This time, the window faced the main road, and the opposite side should be the freight yard. In the middle of the night, the container truck made a loud noise~ I woke up with a fright. There is no food nearby. There is a 711 and 2 light restaurants downstairs, which can solve the problem.

The room is clean and tidy, consistent with the pictures, and very new. It's not far from the sea world and it's quite convenient to travel. However, the air outlet of the air conditioner in the room was facing the bedside, which was quite speechless. In the end, I could only open the door and the air conditioner in the living room.

The environment is beautiful, the location is very convenient, very close to the water world, the hotel facilities are clean and well-managed, and the service quality is good when checking in. I will stay again next time I have the opportunity.

I am very satisfied with my stay here in Shenzhen this time. The room is newly decorated, comfortable and bright, and there is no musty smell. The waiters are friendly! The most important thing is that the price/performance ratio is super high! The bath towels are soft and of high quality. After breakfast in the morning, my stomach was conquered again! The coffee is very delicious. I planned to stay for one day before my trip and went to book a room for another day. The lady at the front desk, Xiao Gan, was very busy but her very patient reception made people feel comfortable. I am very happy to stay here. I will stay here every time I come to Shenzhen~