I booked 2 rooms for someone in this hotel. After arriving at the hotel in the rain in the evening, I was told that the room was full. It was reported to Ctrip, but I did not receive a notice from Ctrip. Later, they stayed in a 3-person room in this hotel and paid 200 room rates after a discount. Ctrip refunded me 206. When I was about to refund the money to someone else, Ctrip deducted 350 yuan for the two rooms that I had previously booked. After the feedback was given to Ctrip, it was difficult to communicate. I didn’t let anyone explain it. I was taken a long time. Is it a Ctrip platform or a hotel?
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