Shanghai Haichang Ocean Park Resort Hotel Guest Reviews
4.6/5
Very Good
6049 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(6049)
Positive reviews(5801)
Reviews with photos/video(2217)
Perfect for kids(775)
Large rooms(256)
Close to amusement park(171)
Comfortable bed(166)
Friendly front desk staff(166)
Has facilities for children(80)
Negative reviews(245)
Shermaine
Themed Family Room (Double bed)
Stayed in Sep 2024
Family
1 reviews
4.7/5
Amazing
Posted on Oct 17, 2024
A very good experience. Good for families who wanted to visit the Ocean park, 3 days 2 night is good for use. Easy unlimited access anytime from hotel to the park.
Chen
Family Room (Doublebed)
Stayed in Apr 2024
Family
11 reviews
4.7/5
Amazing
Posted on May 29, 2024
Overall good stay at Haichang Resort. We booked Nemo theme room. And it comes with theme park admission tickets for 2 days. The boys love the bunk beds. Super convenient to the theme park. Expect some queue during dinner and breakfast buffet.
Response from Property: Thank you so much for your positive comments and glad you had a great time at Haichang Resort. Nemo-themed rooms and complimentary tickets are sure to add fun to your vacation. With regard to dinner and breakfast queues, we are working hard to improve catering efficiency and plan to increase service staff in the near future. At the same time, you are welcome to make an appointment in advance to avoid unnecessary waiting. Looking forward to your next visit, I wish you a better travel experience!
Nica c”,)
Family Room (2beds)
Stayed in Dec 2023
Family
8 reviews
4.7/5
Amazing
Posted on Dec 30, 2023
The children enjoyed the room. Service was great and the room was clean. We love how close the hotel is to the park. The staff also gave my son a birthday cake.
Response from Property: Dear guests: Hello! Thank you very much for choosing Shanghai Haichang Ocean Park Resort! At the same time, I sincerely thank you for your love and recognition. Remembering the good time in Haichang, we are very moved. It is our duty to let guests enjoy a good check-in experience. We are deeply honored to receive your praise. At the same time, we are more motivated to continue to move forward. I hope there will be more to serve you. Opportunity!
Guest User
Family Room (Doublebed)
Stayed in Dec 2023
Family
5 reviews
3.5/5
Posted on Dec 17, 2023
Spacious room for families and children love it with the colourful and themed pictures. Comfy n nice .
Response from Property: Dear guests: Hello! Thank you very much for choosing Shanghai Haichang Ocean Park Resort! We are sorry that this check-in did not satisfy you. We regret that this check-in did not meet your expectations. We will make rectifications in time and look forward to bringing you a pleasant check-in experience next time! Your tolerance and understanding are the encouragement and support for our work! I sincerely look forward to your visit again! Have a good life!
Miguel Salvador Dela Pena
Shark Baby Family Twin Room
Stayed in Aug 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Sep 24, 2024
A fun experience for the family.
Response from Property: 非常感謝您的正面評價,很高興聽到您對我們的環境和設施感到滿意!您的認可是我們前進的動力,我們承諾將繼續努力,確保每一名客人都能享受到卓越的服務與體驗。如果有任何需要改進的地方或您有任何建議,都請您隨時告知,我們將盡力為您解決實際問題,期待您的下一次光臨,再次感受我們的用心與關注。
K_Arora
Family Room (Doublebed)
Stayed in Dec 2023
Travel with friends
29 reviews
4.0/5
Very Good
Posted on Jan 15, 2024
Nice hotel, but breakfast food options are not good for foreigners
Response from Property: 尊敬的賓客:您好!感謝您選擇上海海昌海洋公園度假酒店!同時很感謝您的寶貴意見和建議,我們會努力提升早餐質量。期待您的再次光臨!祝生活愉快!
Guest User
Themed Family Room (Double bed)
Stayed in Oct 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Oct 30, 2024
Good hotel and park
Response from Property: Thank you so much for your affirmation, we are honored to know that your experience at our hotel and surrounding parks was so wonderful. Your satisfaction is our unremitting pursuit. To ensure that every guest's experience is consistent, we continue to pay attention to and improve our services and environment. If you have any suggestions or areas that need to be improved in the future, please feel free to let us know and we will be happy to improve. Thank you again for your choice and praise. I look forward to your next visit and continue to bring you a comfortable journey.
Sajipen
Family Room (Doublebed)
Stayed in Oct 2023
Family
1 reviews
5.0/5
Outstanding
Posted on Oct 16, 2023
Super kids friendly. Good food. Very clean. Very convenient to enter Ocean park.
Response from Property: Dear guests: Hello! Thank you very much for choosing Shanghai Haichang Ocean Park Resort! At the same time, I sincerely thank you for your love and recognition of us. You remember the wonderful time in Haichang and we are very moved. It is our duty to let guests enjoy a good check-in experience. We are deeply honored to get your approval. At the same time, we are also more motivated to move forward. I hope to have more services for you. Opportunity!
Stefano
clownfish senior Twin-bed room
Stayed in Aug 2023
Family
17 reviews
4.5/5
Great
Posted on Oct 24, 2023
Can get a little crowded (we were there during peak season), but the service was top notch. The themed rooms are amazing, especially for kids. Super convenient to get to the haicang park with a special hotel side entramce so you avoid the crowds. Highly recommend.
Response from Property: Dear Guests, Thank you very much for visiting Shanghai Ocean Park Resort & Spa and taking the time to leave us your feedback, which is very important to us. Stay for one day, play for two days, the hotel has an exclusive fast track to the park, to bring you the perfect experience of visiting the park. We recommend that you travel in a staggered manner to avoid peak gatherings, and we look forward to bringing you a pleasant experience in the park. Thank you for your high evaluation of our services, very happy to get your recognition, your satisfaction is our driving force to keep moving forward, looking forward to your stay again.
Leonida
Superior Room (twobeds)
Stayed in Jul 2024
Family
51 reviews
5.0/5
Outstanding
Posted on Aug 10, 2024
Good for family holidays.
Response from Property: 非常感謝您對我們的設施和服務的高度評價!我們深感榮幸能讓您的住宿體驗如此愉快。您的滿意度是我們最大的追求,您的認可是我們不斷努力的動力。期待有機會再次為您服務,繼續創造難忘的住宿體驗。再次感謝您的寶貴反饋,祝您一切順利,愉快!
ASHLEY PAUL
Family Room (Doublebed)
Stayed in Jun 2022
Family
6 reviews
5.0/5
Outstanding
Posted on Jun 18, 2022
Great stay that exceeded our expectations
Response from Property: Dear guests, thank you for choosing to stay in Shanghai Haichang Ocean Park Resort Hotel and share your stay experience with us.Your satisfaction is the motivation for our continuous progress.Looking forward to welcome you back in the near future, more surprises look forward to you to feel at any time!
Guest User
Family Room (Doublebed)
Stayed in Nov 2021
Family
2 reviews
5.0/5
Outstanding
Posted on Dec 27, 2021
Very good
Response from Property: 尊敬的賓客:您好!感謝您選擇上海海昌海洋公園度假酒店!看到您對我們酒店感到滿意,我們也很高興,感謝您的支持和肯定!上海海昌海洋公園以海洋文化為主題,分為5大主題區和1個海洋度假酒店,由6個大型動物展示場館、3個大型動物互動表演場、2個高科技影院及10餘項遊樂設施設備組成,展示南北極特色動物以及海洋魚類,並提供設備娛樂、特效電影、動物科普展示和水上巡遊等娛樂活動,為您提供展示內容豐富、展示形式新穎、科技含量高、體驗與互動性強、表演精彩的旅遊產品。願我們給您快樂的時光更添一分樂趣! 祝天天開心!
Guest User
Superior Room (King bed)
Stayed in Dec 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Dec 16, 2024
The service attitude is simply perfect!
Because I brought a one-year-old baby, I had a lot of luggage. When there was a vacant room, I was immediately allowed to check in and go in early. Thank you very much to the guy at the front desk.
The hotel is next to the Ultraman Theme Hotel. These two hotels can enter and exit Haichang Park at any time without limit, which is very convenient. I will take my baby there when he grows up.
I hope it will get better and better.
I didn't take pictures of the room, so I took a few screenshots of the video. We stayed in the Penguin Family Room. Helped to upgrade it, happy
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您的熱情評價與寶貴建議!我們深感榮幸您對我們的服務與設施給予高度認可,特別是前台小哥的專業與細緻,以及酒店周邊與海昌公園的便利性,這些都是我們不懈努力的目標。下次入住時,請相信我們會提供更多便利與驚喜,您的期待與需求是我們持續改進的動力。期待您下次帶孩子再來,讓我們的記憶更加豐富多彩。再次感謝您的選擇與寶貴反饋,祝您與家人健康快樂!
Guest User
Themed Family Room (Double bed)
Stayed in Dec 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Dec 16, 2024
The room is big and the corridor is dreamy. We stayed in a mermaid-themed room, which the kids loved. The bathroom can be used for bathing and there is also a shower room. We arrived at the hotel at noon on the first day, and we didn't visit some venues in the afternoon. We continued to play after checking out on the second day. Except for the hotel breakfast, which I was not very satisfied with, everything else was good. The hotel staff were also very warm and friendly.
Original TextTranslated by Google
Response from Property: Thank you very much for your love and support for the hotel. We are glad to know that you and your children are satisfied with the mermaid-themed room and bathroom experience, and appreciate the warm and friendly service of the hotel staff. We are deeply sorry for the unsatisfactory breakfast of the hotel. We have immediately improved and improved the quality of breakfast to ensure that you can enjoy a variety of delicious choices next time you stay. I wish you a happy life!
Tielingtutuha
Themed Family Room (Double bed)
Stayed in Dec 2024
Family
11 reviews
5.0/5
Outstanding
Posted on Dec 14, 2024
The room facilities are very good and the hygiene is satisfactory. The service is very good. The front desk lady Zhang Yuqing answered questions very patiently. It is very convenient to live here. You can enter the park unlimited times until the next night. You can go back to the room to rest at any time with your children, and you don't have to queue to enter the park. In general, it is highly recommended if you come to Haichang!
Original TextTranslated by Google
Response from Property: Thank you very much for your good comments and recommendations! We are very happy that you are satisfied with the room and service, especially the patient service of Miss Zhang Yuqing at the front desk. It is our honor and we are committed to providing an excellent experience for every guest. We plan to further optimize the service process to ensure that every visitor who needs to frequently enter and exit the park can enjoy a smooth experience. Thank you again for your valuable suggestions and support, and look forward to your visit next time and presenting you with better services.