Asongxiaoqi
January 27, 2024
Environment: The location is in a community. If you use a car, you need to communicate with the driver in advance about the location. The room is very close to the residence. Some rooms have windows directly facing the windows of the residence, so close that you can clearly see in front of the window👀In the opposite room The situation and what you are doing, so you must close the curtains in the room!
Facilities: It is a newly opened hotel. The facilities at Orange Crystal are nothing special. However, a friend came to stay here that day. Two people stayed in a standard room and the front desk did not give me another friend’s room card. It was too late and I was too lazy to care.
Service: The service is really, really, really bad! ! ! It was about one o'clock from the time I got off the plane to the hotel. I had to wait for at least more than an hour to be told that I had a room😳. The check-out time was long past. OK. It took a long time to clean the room. The coordination was very poor. I didn't even have a glass of water while waiting. They didn't even say they would give you a drink. Even if they offered you a glass of water and said they were sorry for keeping you waiting for a long time, it would make the customer feel better. Secondly, the attitude was also very bad. The girls at the front desk seemed to have endless resentment. I was speechless. I finally waited until I got a room and took a look. The soundproofing next to the elevator entrance was very poor. As soon as I entered the room, the smell in the room hit Tianling Gai. The fragrance is so pungent that it makes you doubt your life. You can't stand anyone at all, and the room is still very cold. Communicate that you want to change rooms and tell me there is no one available! (I know that there are many reservations that have not yet been checked in. You can say that they have not been cleaned well or that they are not available to help coordinate for the time being, which is understandable, right?) I made my attitude clear and said that I can wait. Later, I called and reported that it was OK. I wait. If there is no one available in the room, I will go downstairs and wait in the lobby. When you go to the front desk, the attitude and the feeling it gives you: Do you want to change? You have to wait. I waited for more than two hours (fortunately, I kept working and waited), which is equivalent to waiting for more than three hours from the hotel to the final check-in, which is almost four hours in total. Later, it was probably a boy from the front desk manager who took the initiative and said that I had been waiting for too long. He asked their staff why no one solved the problem and helped me coordinate a change from a king bed to a standard room. OK, as long as there is a room, I have no request. To put it bluntly, under normal circumstances, if this kind of problem occurs at Atour, it will generally be handled very well, and the attitude will be very good (if it were not close to the handicap, I would really go to Atour)
The next day when I chatted with other colleagues, they all reported that their service was very poor. Let’s just say that under Huazhu, let’s improve our service awareness, okay?
Original TextTranslation provided by Google