An absolutely terrible stay.
First off, check-in was incredibly slow. There were only two staff members at the front desk, and I waited for about 40 minutes before it was my turn.
The hotel's soundproofing is abysmal. I could clearly hear people walking in the hallway, conversations from next door, and footsteps from upstairs. If you're a light sleeper, do NOT choose this hotel!
The room assignment was also awful. When I booked, I specifically requested a quiet room, and I reiterated this at check-in, asking for a room away from the elevator. The staff said 'yes.' However, when I got to my room, I found it was directly opposite the elevator shaft. It was incredibly noisy.
Service: The staff had a bad attitude. I went downstairs to the front desk to change rooms (and waited in line for another half an hour), but the front desk insisted the hotel was fully booked and there were no available rooms. Yet, I could see available rooms on my phone. After a fruitless argument, I had to contact Trip.com for assistance.
Trip.com customer service confirmed there were indeed available rooms in their system and contacted the manager. Thanks to Trip.com's proactive intervention, I finally managed to switch to a room in the middle of the corridor, away from the elevator.
But by the time all of this was sorted out, two hours had already passed...
I booked a hotel near the train station specifically to get some good rest and be ready for my journey. But everything about this stay was just awful.
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