Holiday Inn Express & Suites Sealy

I’ve been coming here for years since my son passed this is the only nice and enjoyable hotel that is close to where we have to travel. The past two years we’ve experienced the worst kind of hospitality along with poor smell near the elevators. Our room had used a towels, no extra sheets for fold out couch, our curtain to the shower was so high that water was on the floor we had to use our towels to dry the area. It just wasn’t and hasn’t been a great experience. I really used to enjoy this hotel and still kind of do I just would like to see the old smelling good great hospitality at the front desk and room clean again.

This was the was experience for my family and I at a hotel let alone a Holiday Inn Express. We had four people staying in this room just so you know. We had the room with two queens and a pull out bed as well. My son was going to sleep on the pull out when we first checked in and there were no sheets or blanket for it anywhere in the room. So my son and I proceeded to the front desk to ask for some… the front desk lady asked us if we looked in the closet and we told her we did and there was none in there, so she then proceeded to get some for him and only gave him sheets with no blanket. I went back to the front desk to ask for a blanket and was given an attitude for doing so. Next I then proceeded to ask for an extra room key and she said they didn’t have enough to spare at the moment, I said ok, didn’t per-Sue any more time on the subject and accepted the response gracefully. We only had three towels in the room and four people in the room, asked for one more towel and got sent to the front desk, front desk told me to ask room service of which whom sent me to the front desk, left it alone again. My wife asked room service for the towels and they ignored her, so she took them on her own and got yelled at by room service that she couldn’t do so. We needed the towels so we still took them and returned any and all used towels. Next morning we had the do not disturb sign up on the door handle (mind you I booked the room for 4 nights) and the room service still try to come in.

I went to check in at 3. The lady at the front seat told me my room wasn’t ready and to come back in an hour. No apology or explanation. When I came back at 4pm (one hour later) she acted as though I should be grateful my room was ready. The room was very clean but this was very inconvenient.

Good location in Sealy. Right off the freeway in front of Walmart. We were on the back side of the hotel and it was very quiet. The bed was extremely comfortable. Check in was fast and efficient.

Overall an excellent experience. The breakfast didn’t have water available though.

The room was very comfortable and clean and had everything we needed.

Everything went great except the breakfast.The breakfast was okay but the options were not that great.

We arrived and everything was ready ahead of time to check in. Very friendly staff and great breakfast.