Extended Stay America Suites - Boston - Saugus

Great

The bed was not very clean there was trash in the bathroom and chewing gum stuck to multiple surfaces. If we were in the room much we would not have been comfortable with staying. The first front desk guy was also on his phone the whole time while checking us in. A minor complaint is that dry oatmeal should not be listed as a complimentary breakfast.

Great overall just gotta invest on something for the smell in the hallways

This hotel is a great option. There a lots of dining options and getting to Downtown Boston is very fast and convenient. The overall cleanliness is okay; if you are looking a a little luxury, this is not the place for you. The best part of this Hotel's location is the Walmart right next door. It's very convenient.

To start they need to offer to check bags, i had to go to a neigbor hotel to check my bag to ensure i would make an appointment. Second, managment needs to learn the customer satisfaction counts for something. 3rd and last, thw room was filthy, the hotel smelled awful, tje miceowave sis not work, the bathroom door hamdle was broke and dis not close, there was hair left all over the tib and shower. I would never stay at this hotel chain again.

Although the staff was nice, the room that was given to me had a toilet that wouldn’t flush. There was no remedy and the maintenance person was unavailable even though it was 10pm. I had to pour water into the tank everytime to flush. Glad I only stayed 1 day.

Reviews perfectly describe this place. It is very average and not as good as the pictures show. There are strong bad smells and breakfast was just a couple granola bars.

Horrible experience. The hotel gave our room away because they were overbooked and we were a “late check-in.” I called before check-in to let them know we’d be later than 3pm. I was told by the manager “well the issue is that we’re over-booked, so it’s first come, first serve.” We were reassured by the manager they booked us a room at their sister-hotel a few minutes away. No problem with that, we understand things happen, we’re flexible. We show up to the original hotel just to confirm with them that they booked our room at the sister-hotel. Front desk staff called, nobody had a reservation for us. At any location. I asked to speak with the manager since she was the one who told me she booked us another room. Front desk staff stated they didn’t have an “on-call” manager. I informed him we drove 6.5 hours and made this reservation WEEKS ago, and already paid. He shrugged his shoulders and said “I don’t really know what else you can do. Call *******.” I called *******, 2 hours on the phone, and they were able to finally find us another hotel. We had to pay tolls and parking fees to reach the new hotel. ******* paid the difference in price for the hotel room, but not the additional fees we had to endure because Extended Stay handled the situation extremely unprofessional and were unwilling to help us any further than making 2 phone calls.

The property had a stench to it, also the elevator was out the entire day lots of noise as well