Júlio
December 23, 2022
The reception employee at the Hotel Stay Torres Vedras called me at one in the morning to my room,!!to find out if I was at the hotel and which agency I had made the reservation with!! According to him, his colleague from the previous shift had not informed him correctly!
I asked if she didn't think she should have woken up the colleague to clarify, instead of the client.
No reply!
As I had to get up at six in the morning to go to work, between the shock and irritation, I couldn't rest!!
I don't think this could ever happen.
Send an email to torresvedras@stayhotels.pt, looking for some explanation, no response so far!
What seemed like an episode of employee ineptitude is, after all, the brand of the house!
There was no explanation and demonstration of respect for the customer, which was necessary, especially since they are the ones who pay the salaries of the Hotel Stay Torres Vedras employees!
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