Top Business Hotels in San Mateo County

The hotel is great, the rooms are big, but the location is a bit remote. Suitable for couples traveling. All the toiletries in the room are from le labo, the experience is very good. It can be delivered right away if you ask for a microwave in the middle of the night, very good service.

This is an older property that needs the rooms upgraded. The rooms were very dated and had very flat pillows, not the standard two that you usually see in a HI Express. Breakfast was just ok, they did not have any cinnamon rolls or even a place to serve them. The whirlpool was very nice. This is an ok place to stay right by the airport.

I stayed at this hotel for 4 days and 3 nights and never received room cleaning service. The hotel staff told me that I could get a room cleaning service once every other days, but it was not kept properly. This hotel is located next to a highway and does not have double glazed windows, so there is some noise from passing vehicles. And I paid for the hotel in advance, but apart from the cost of the hotel stay, they paid me 50 dollars separately without notice. I think the amount was probably a cost in the name of a deposit, but the cost has not yet been refunded even after 4 days.

This place is a dump. You’re better off staying at a Motel 6. We checked in, seemed okay at first. Not too thrilled that the rooms were accessible from the outside but it wasn’t a deal breaker. On our way to our room, we noticed there were a few rooms with the doors wide open. We get to our room and there were black trash bags with what looked like sand bags inside. At first glance, it looked like a dead body. We go inside our room and it smelled of smoke and mold. The room was on the first floor and apparently got damaged by the recent rain in the area. I went back to the front desk and requested to moved to another room. We got to our next room and it was no different from the first. It was smelly and old. There were stains in the sofa cushions and mattress. The pillows smelled like cologne. Needless to say, we didn’t want to stay there. I walked back to the front desk and let them know we weren’t staying. The front desk clerks said they couldn’t refund our money (we were booked for 3 nights) but were told to call and speak with the manager the next day. We were on the property for a total of 20 mins. We ended up going to the Hyatt House in Cupertino, which was 1000 times better. I had to call Hyatt corporate to get some help. The hotel not only was terrible but the front desk clerks NEVER checked us out to make it look like we stayed the entire time. THAT IS SHADY. The hotel would only refund me 2 nights even though we didn’t touch/use anything and were only there 20 mins max. Save your time and sanity and stay somewhere else.