Guest User
January 31, 2023
Ok, let's start from the beginning. I fully understand that this place is special for the owners due to family heritage but when you decide to rent accommodation you need at LEAST to cover basic needs. Attached are photos from the supposed bathroom. I expect an excuse like "this is a real palace of the 13th century" but this doesn't mean anything. I understand that the Innovation will not be there but seriously, we couldn't take a shower nor use the toilet. On another note, the room was smelly due to humidity. Also there was no heating. Re helpfulness and hospitality, by reading the owner's responses to other bad reviews, one can understand that in this property the customer is NEVER right. We were doing city hoping in Tuscany and my girlfriend had a luggage of 20kg. We were allocated in the 2nd floor. I understand that in such a place, there is no elevator but I would suggest 2 options : 1) either inform the guests upfront that they will have to carry their staff through a tiny staircase or 2) have someone available to help. When it comes to the free parking, that was the most funny part. THERE IS NOT A FREE PARKING. The owner will ask you to log into Google maps to show you where you MIGHT find a parking space by the road in which you won't have to pay. In a public space. Lastly, we opened the fridge and we found an opened bottle of water. Probably forgotten. To conclude, this was the worst accommodation we had in Italy, thankfully it was only for one night. The location is truly great though. And one advice if I may as I also work in hospitality. I truly understand that this property is something unique for the owners. But there is huge area of improvement if you want to earn a living from hospitality. Long story short, everything that is written in the negative reviews, it's accurate and true. Now I am waiting for the owners response that I am the one to blame...maybe I am, since I booked it by myself