(Note: This is the review that I sent *to the hotel* at their request. So, you'll see phrases like ”your hotel,” because I was replying to them.) The hotel is beautiful, and my room was attractive and clean. However, there were a number of issues during my stay: 1. In general, most members of your front-desk staff seem like aloof college students, not like hotel hosts. Most of them had a nonchalant attitude and didn't seem to care about issues we encountered or requests we made. And when I made inquiries, they never seemed to want to help. I always felt like I had to make suggestions to THEM in terms of what they should try, in order to solve my issue. I've never been to any hotel in the world with such nonchalant front-desk personnel. 2. I stayed in your hotel for 6 nights. For decades, whenever I leave a hotel for the day (typically in the late morning), my practice has been to remove the Do Not Disturb sign, then I either (a) call housekeeping to let them know that my room is ready to be serviced, or I (b) call or stop at the front desk and ask them to inform housekeeping that my room is ready to be cleaned. On two occasions during my stay, I did the above, then left the hotel for at least 4 hours—but upon returning, my room had not been cleaned. When I called the front desk and mentioned this, the attendants said something like, ”Well, they must be busy.” I waited for them to say more or make another suggestion—but they never did. I always had to come up with my own suggestion, such as: Well, can you please contact them again? (See my first comment about your staff being ”aloof.”) On the first occasion on which my room was not cleaned, after I made the second request, a housekeeper arrived a few minutes later, which then required me to leave the room and ”kill time” for 25 minutes (her time estimate) while she cleaned the room. This inconvenienced me. But on the second occasion that this happened, my room was NEVER cleaned at all. 3. On Saturday, I called the front desk and asked that my minibar be restocked. Later that day, it still had not been restocked, so I called and asked again. On each occasion, I was told this would be addressed, right away. On Sunday, my minibar STILL was not restocked, so I called again. No change. On Monday, my minibar STILL was not restocked, so I called yet again. Finally—two whole days after my initial request—someone finally came to my room and restocked the minibar. 4. I booked my room through Tablet Plus, which entitled me to a room upgrade, based upon availability. Upon my arrival, last Wednesday, there were no upgrades available, but I was told I would be able to upgrade on Saturday for the remainder of my stay. So, on Saturday, I called the front desk and asked of the upgrade. They told me an upgrade was available would be ready by 3pm. I went out sightseeing, but at 3pm I called to confirm that the upgrade was ready—as I was only 10-15 minutes away and was prepared to return to the room to pack and
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