Hotels near Ghirardelli Square, San Francisco

I want to share my recent experience at this hotel, which I regretfully cannot recommend. The hotel has an attractive location but is marred by a lack of basic amenities and poor customer service. During our six-night stay, we discovered on the second morning that there was no hot water. We informed the receptionist, Andy, but were met with a dismissive and rude attitude. We were informed that there would be no hot water for the rest of the day, and this lack of basic amenities was for a total of three days of the six days of our stay. Please note that according to California Civil Code §1940.2, it is the responsibility of the hotel to provide and maintain hot and cold running water for guests. To make matters worse, when we requested to check out early due to this issue, we were offered no refunds as our stay was prepaid on expedia. Expedia told us that the property was to decide while the property said it was expedia.. As I am a hotelier myself, I know it is the hotel’s call in the end. We were offered a shower facility in a separate building which was very inconvenient as we had to walk out of our building and take elevators to get there.. This was not a suitable alternative to the basic amenity that we had paid for. To add insult to injury, at time of check out, Andy offered us only $80 as a refund on a reservation worth over $1500, what a humiliating act, we could not believe it! Better not to offer anything, because really it is a shame to offer this to people.. We were one of the many customers to complain, and we saw that the receptionists had no sympathy towards anyone.. Yes, all businesses are there to make money, but not like this. What they did is close to stealing from someone! I cannot recommend this hotel to other travelers, and I will continue to write on other platforms to warn people..

Was here for holiday, chose this location as heard it is one of the safer areas. It was too bad, just that opposite the park there are quite of bit of homeless people sleeping. Location was alright, was accessible to Fisherman wharf, Golden Gate (took Lyft all the way). Around $10 to $25 per trip. Service was quite good, the staff was friendly and helpful. Even the cleaning staff was cheerful and greeted everyone. However for the room, it was not the best, not what i would expect of Hilton having frequent the brand in other countries. Unlucky as got one of the un-renovated rooms. Room was outdated. The shower is a one way, so you can't control the flow of the water. There isn't even a sink stopper to fill the tub. Overall because of the room, wasn't the best for me.

average visit, maybe I expected more given their reputation. I visited SF for a two-day concert so I expected not to stay too much in my room anyways. Picked the Ritz primarily for the location. Also this was my first time staying under my own name so always wanted to get the welcome envelope with my name on it. (They misspelled it 😔) Booked via Amex’s FHR primarily for the early check-in at around noon and late checkout. I received an upgrade to a City View room but I must’ve arrived too early because my room was not really prepared. It had a few missing amenities like slippers, dental kits, combs etc. No welcome gifts other than chocolate. Only ate breakfast there but food is okay. Great portions though! Most of the time, I left the hotel at 10/11am and came back after midnight. One time no valet was there to pick up my car so had to call and request someone to pickup my car. Otherwise, all other services and staff were pleasant. The bedding and Frette linens were fantastic and it helped me sleep well. You also get a bottle of water EVERYTIME you pick up your car from the valet! I actually really like this since the only thing I could bring to the venue were sealed water bottles! Wifi was good, great for work and meetings. For a 5-star hotel, it wasn’t amazing compared to what I had heard. Might pass next time I’m in SF.

The location is very good, next to Union Square. The room size is OK, the bedding is good, the bathroom is not too big, but it is also good. The breakfast service is good, but there are too few options. The restaurant's food is very good, you can try it. Overall, I am very satisfied.

Stayed here after a bad experience at a hotel down the street. Luckily found a good rate and was pleasantly surprised to be able to check in upon our arrival around 10am. Super helpful front of house staff. The room was huge for a standard room and the bathroom had great facilities. Bed was large and very comfortable, and really appreciated the walk in closet as well as fridge in the room. Location wise you are super central, with a lot of amenities like Starbucks and Walgreens just across the street. Maybe more of a SF issue than the hotel, but did feel a little uncomfortable being out in the area in the evening due to the large numbers of homeless on the streets - we saw on a few occasions people harassing guests coming in and out of the hotel, but was handled well by the reception staff. Main reasons for one star being knocked off was firstly the AC in the room. While the window was openable, it was quite unnerving to have it open on the 10th floor. We hoped the AC would compensate for this, however it would not go below a pre-set temperature level when we could’ve appreciated some cold air coming in. We did ask the front desk twice about this and they said they’d send up maintenance to manually change the limiter but unfortunately this never happened. The reception area also can become incredibly loud in the evenings with the bar having live music - there were times I could not hear the staff talking to me due to the volume. It also took a considerable amount of time to check in, at least a 10+ minutes process which began to be irritating if we had something to ask but had to wait behind large groups to check in. We also did not get bathroom amenities restocked on three occasions. These may seem like trivial issues, but for the price point of the hotel these should not be issues in the first place. Otherwise however we had a very pleasant stay and would definitely recommend.

The location of this hotel is great. It’s a very well kept historic hotel. We loved the breakfast buffet (costs extra but is a nice treat) and the staff were all friendly. We did get a little lost finding our room seeing how there are two towers so some direction in that department would have been nice. There is also no complementary drinking water in the room which was odd. Overall I would go back.

Location of the hotel is good. As told, left side of the hotel is more safe than the right side as there are not many homeless people on the left side. The hotel provides daily cleaning and refills bath amenities automatically. The air conditioning is quite cool but can be adjusted, nevertheless, the blanket is not thick enough which slightly affected sleeping quality.

I arrived at the hotel early and asked for an early check-in, and they listened. Perhaps because it is a Japanese hotel, hospitality is apparent right from the hotel entrance. The room was clean and good for a family of four. The location is right across from the start of the Tenderloin, so I was scared the first day I arrived, but it was okay during the day. I stayed on the club floor and used it in the morning and evening. Children (11 to 7 years old) can use it for free.

neighbourhood is a bit shady if you turn towards Market Street so after 5pm needs to be mindful. Overall good location with nearby amenities, hope the situation could improve as this is a really great location

The location is great, near Union Square, and all the staff are nice and friendly. The room is clean and reasonably spacious. I don't speak English, but there was no major problem with language communication. I gave a tip of $10 each to the person who moved my luggage and the cleaning teacher. By the way, the person who moved my luggage willingly took a picture of me, who was alone, so I liked it even more! The streets outside here aren't bad, but villains roam around often, so be careful. For reference, since San Francisco 9.4 was an American holiday, there were not many people and it was very dangerous for an Asian woman to walk alone, especially at night!