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W San Francisco
4.3/5135 Reviews

W San Francisco

South of Market (SOMA) San Francisco|0.7km from Union Square
I used to be a frequent guest at the W SF back when it was Starwood but had not visited since Marriott took over the W Brand. I did try and stay last year but before arriving I read that the restaurant was closed and I asked the hotel what they were doing as an alternative, but they had absolutely nothing for Platinum Breakfast (other than 1k points per stay which is a HUGE downgrade), so I opted for another hotel. I had high expectations for this stay as I had previously loved this hotel, but as a frequent traveler in Marriott brands and having one of their Highest Elite traveler statuses (and staying at W Brands lately), I knew service levels were still suffering post pandemic. Unfortunately, it started low right from the beginning. I had confirmed a Studio Suite in advance. When I arrived, I was given a corner room that almost seemed smaller than standard rooms (Room 2109). I inquired about upgrades to larger rooms, and I was told no, because it was a busy weekend, and nothing would be available. I checked on the app and saw that every room type was available for the length of my stay and beyond. I was basically DOWNGRADED. Once settling into the room, then I realized the major issues. Smaller rooms should be easier to clean, right? Well, this one not only had carpet stains, but I quickly found out that the ”Marriott Commitment to Clean” was actually a Commitment to Ignore. Not only were their stains on the carpet and dust and dirt in the windowsills, I found a previous guest's room keys sitting on the counter. Obviously, the room was just ”re-set” and not inspected or cleaned at all. I guess the promised sanitizing was out of the question. We then went to get some ice and noticed that the ice bucket was half filled with standing water. It was disgusting! Thats not the worst part, I then found a pair of women's ”play-style” lingerie slightly soiled sitting on the floor by the sofa. I mentioned the cleanliness issues to the Front Desk, but the representative simply stared at me and then asked if there was anything else I needed? I should have been a bit more insistent that they take it down, but I was so shocked I did not. The room setup, although smaller than what I wanted and pre-confirmed, was also not great. There is no storage at all other than the closet. There are no drawers at all or other places to keep clothes or anything else. If you have two suitcases, you are going to have to keep them out as there is no place to put them in the closet. Other than the Front Desk and Room Condition, we had a nice stay, although the Room is really what we paid for. The rest of the staff we interacted with were friendly and helpful. The breakfast staff were great, and the food was amazing! Kudos for them for sure! Actually, the only place I was every recognized or thanked for being a Marriott Elite was from the hostess at Breakfast. The bellhop was also quite nice and helpful when we checked-out and needed to store lugga

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Reviews for San Francisco Hotels

Searching for hotels near Union Square? Compare room rates and reviews to find your ideal stay.
Hotel Union Square San Francisco
3.7/51 Reviews
San Francisco Downtown
My parents and I enjoyed our stay at HUS. The staff were enthusiastic and helpful. They have an option where they can send you text messages to check up on you. The room was clean and organized. I would agree with other reviews that there was a slight smell to the room, probably because the building is so old. Nonetheless, the hotel was a good value for the money and the location was great! We bought the parking package online that included valet parking, which helped save us 50% of the parking costs. When parking, there are a few curbside spaces right in front of the hotel off of Powell St. We didn't know if we could drive onto Powell St., since the public transit rail goes right through the street, but yes, we are allowed to drive onto that street. Also, the hotel stay required us a $100 deposit that gets refunded when we finish our stay without causing damage.
JW Marriott San Francisco Union Square
4.1/5107 Reviews
San Francisco Downtown
1. Older hotel, geographical location in the city center, but also make do; to the United States to stay first, thinking that the US hotels are relatively old, after the travel comparison, I know that this is the most general, the facilities are relatively old, but there is no hard injury; 2. In the city center, there are many wanderers around. I bought breakfast early in the morning, and I slept a lot in the nearby streets. I met three people who asked for money, so I need to have some change. 3. Parking is expensive, but there is a parking lot next to it, 35 dollars all day, relatively cheap;
Hotel Ikon
3.3/587 Reviews
San Francisco Downtown
My room and furnishings were acceptable for my four day business stay. The room door has large gaps around it, though. This permits all hallway noise to be heard in the room. Worse, it allows all the ********* smoke into the room. My coworker was two floors up from me and complainedbabout the same issue I had trouble sleeping because the ********* smoke was so thick in my room. I stuck a towel under the room door, where the biggest gap was, but I had nothing to block the gaps on the top or the sides of the door. Without the ********* smoke issue and some noise issues, I would recommend Hotel Icon to male travelers.
HI San Francisco Downtown Hostel
4.2/565 Reviews
San Francisco Downtown
The location is very good. There are security guards at the door. Although there are tramps nearby, it is safer if you don’t go back too late. Many international friends, many free activities, many friends who travel alone, simple but very good breakfast.
San Francisco Union Square
4.1/5111 Reviews
San Francisco Downtown
I don’t know how, but people who work on the front desk either don’t communicate between each other or don’t speak good english. I accidentaly left a jacket in the hotel and noticed it the day after checking out. I immediately contacted the hotel and when they told me they found it, I arranged the postal service to pick it up and send it to me (even though I still don’t understand why I had to arrange everything instead of the hotel sending it to me). I had some trouble with the postal service so I figured out it would be easier if my friend that just arrived to SF picked it up for me. So they called the hotel, quite a few times. Every time the front desk would give a different response (first, that they have the jacket, then that they don’t, then that they DON’T KNOW if they have it….) and then the last: we have it, you can come pick it up. My friend came the next day and got yelled at, that they don’t have the jacket and how SHE DARES COMMING a month after I checked out. I have to mention that I tried e-mailing the hotel a few times, but it seems that they don’t check the only e-mail adress they have. Since it seems that I have to give up my brand new jacket (I live in Europe and I don’t know if I will ever be back there), this is the only thing I could’ve done. The hotel itself is okay, rooms and beds are just fine.
Herbert Hotel
3.6/5102 Reviews
San Francisco Downtown
In the Sanfan that ghost place should be OK, after all, the price is here, there is nothing else to say, the conditions of the big capitalist countries are not as good as the domestic, 1234567

Frequently Asked Questions

More about San Francisco

San Francisco: A Fusion of Culture and Innovation

Perched on the tip of a peninsula in the U.S. state of California, San Francisco is a vibrant city celebrated for its iconic landmarks, diverse neighborhoods, and innovative spirit. Did you know that San Francisco is the birthplace of the United Nations and the Fortune Cookie? The city's multi-faceted history and vibrant ambiance make it a must-visit destination.

Journey to San Francisco

San Francisco International Airport serves as the main gateway for international visitors. Various transportation modes, including taxis, shuttles, and the BART (Bay Area Rapid Transit), connect the airport to the city. Visa requirements depend on your nationality, so it's crucial to check ahead.

The official currency is the U.S. Dollar, and credit cards are widely accepted. English is the main language, but San Francisco's diversity means you'll hear a myriad of languages. An interesting tradition in the city is the "Sunday's Streets" events where neighborhoods transform into car-free spaces for community activities.

Iconic Attractions in San Francisco

The Golden Gate Bridge, Alcatraz Island, and Fisherman's Wharf are quintessential San Francisco sights. Explore the culturally-rich Chinatown, or wander around the colorful Victorian homes in Haight-Ashbury. Art enthusiasts should visit the Museum of Modern Art, while nature lovers can relax in Golden Gate Park.

San Francisco's Climate and the Ideal Time to Visit

San Francisco experiences a Mediterranean climate with cool, damp winters and dry summers. The city is known for its microclimates, so temperatures can vary across neighborhoods. Typical summer temperatures range between 57°F (14°C) and 70°F (21°C). The best time to visit is from September to November. Carry layers, as San Francisco's famous fog can cause sudden temperature drops.

San Francisco Accommodation: Find Your Perfect Stay

For proximity to attractions, Hotel Zephyr at Fisherman’s Wharf is an excellent choice. If culinary exploration is a priority, Hotel Nikko in the Tenderloin district is surrounded by diverse dining options.

The HI San Francisco Downtown Hostel is a budget-friendly choice, while business travelers may opt for the Four Seasons Hotel in the Financial District for comfort and convenience. The trendy Proper Hotel offers Instagrammable interiors, and for an airport-adjacent stay, Grand Hyatt at SFO is recommended.

Why book with Trip.com

Booking with Trip.com means enjoying a streamlined travel planning experience. With a vast selection of flights, hotels, and insightful travel information, crafting your ideal San Francisco vacation becomes effortless. Plus, you accumulate Trip Coins with each booking, redeemable for enticing discounts on future travels. So, whether you're biking across the Golden Gate Bridge or hunting for treasures in the Ferry Building Marketplace, Trip.com is your partner in crafting unforgettable travel memories.

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