WoodSpring Suites San Antonio Stone Oak

Reception staff were unhelpful, borderline rude. We arrived early, were unable to be checked in until 3 and I needed to go to hospital. Our cellular wasn't working so we asked if we could log in to the WiFi in order to book an uber. Told that wasn't possible until we checked in. Tried to use the lobby phone and that didn't work either. Eventually a hotel guest offered to drive us to the hospital. Told we were unable to leave our luggage either, we left our 81 yo mother to look after the luggage until we returned. During our stay, the one elevator broke down and was not repaired by the time we departed. One of the reasons we booked this hotel was because the rooms had kitchenettes. Unfortunately there were zero utensils, not even a teaspoon, glass or mug in our room. To finish on a more positive note, the rooms were spacious and clean, and there was a complimentary coffee machine in the lobby.

Great place to stay even thought he elevator didn’t work and four flights of stairs was crazy!! Would definitely do it again felt safe and secure. Staff was excellent and friendly. Great place to stay! Highly recommend

I enjoyed my stay here for 8 nights although it had funny smells here and there. the staff was good but the lobby wait was a little inconvenient and card would sometimes not work. I did not like how cleaning service was only available during Wednesday. Had to use a dirty towel which was gross to me but other than that it was a good stay felt safe quiet and in the end I enjoyed my stay would come back. 8 nights here was good since I’m moving to San Antonio 8 nights here was good to help me decide my move and made me feel home.

It was noisy. We could hear the guy in the next room talking at 6 am and it sounded like he was moving furniture around. Also the AC/heat unit attached to the wall below the window was not sealed. Every time the wind blew, cold air would blow into the room.

I always love staying here but their elevator was not working (not super upset because they called and let me know ahead of time). Thankfully I was on the second floor so I didn’t have to climb a whole lot of stairs. Still highly recommend staying here.

1 They did not contact me to tell me the elevator is broken we were on the 4th floor . 2 there was no irons available. We had to go buy one 3 there was no hair dryer available. We had to go buy that too 4

Friendly, quiet area (for it being next to hwy), semi-hard to find…. other than that overall a good stay

Customer service is phenomenal! Management goes above and beyond to make sure your experience is the best.

It’s right on the highway so if you don’t have a car, you might wanna stay away from this. But the main issue was that the staff apart from a few exceptions was really really rude.