Ruiyun International Hotel

Elegant environment with soothing music, friendly and considerate service! Awesome, absolutely perfect experience.

It has been a hotel for many years, and the facilities are relatively old, but overall it is clean. The key point is that when the room is blowing cold air, there is only a round button to adjust the air volume, and there is nothing else to adjust the cold or warm air. Then the hot water is not hot at all, resulting in a cold after taking a shower. When checking out the next day, the front desk called at 11:51 to ask if I would like to check out. If I don't extend my stay, I have to check out before 12 o'clock. Can I just leave a few minutes to pack my things? It's just funny. Other hotels usually give a reminder half an hour in advance, and usually can extend the stay until 2 o'clock for free. Here, we either check out directly, extend the stay, or open an hourly room. It's really rubbish in this regard. But one thing that's okay is that after booking the room, I called in advance to reserve the room of my choice, and they agreed. I went there at noon, and I checked in in advance when there was a room available, but this is just what ordinary hotels do. But regarding check-out, hot water in the room, and heating, I really won’t stay here again next time. Anyway, I have traveled to dozens of cities, and the price is really not worthy of the service and facilities. . .

First, I was assigned to 511 on the 5th floor. Because there is a mahjong room, it was very noisy with the sound of stools being dragged all the time. I informed the front desk of the hotel that the sound was still there, and then I moved to the 4th floor. The mahjong room on the 4th and 5th floors sounded more obvious on the 4th floor. It was already 12 o'clock in the middle of the night. The hotel asked me to change the room to the 7th floor again. First, there was a drunk man talking loudly in the corridor. I asked for a solution. The hotel front desk said that I was being unreasonable and hung up on me, saying that they were communicating normally, so I tolerated it. Finally, I discovered that there were cockroaches in the hotel around one or two o'clock in the middle of the night. At this time, I was really unable to solve the problem because I had to check out at six in the morning. I endured the fear and counted them with my eyes closed (everyone who is afraid of bugs should understand). Second The front desk didn't apologize at all this morning. I asked for a refund, but the front desk ignored me and had a very tough attitude. Follow-up: Full refund, hotel manager has also apologized. In short, first of all, the hotel is not soundproof at all. People upstairs and downstairs can hear clearly when using the toilet at night. If you have poor sleep quality, be careful when booking. Second, the environmental sanitation seems to be okay, but it turns out there are cockroaches. Third, the service staff had a bad attitude. They hung up the customer's phone and didn't say a word of apology when they found bugs.

Dissatisfied, deceiving customers, the procedure is not consistent with the hotel's room type, bad review

Complete facilities, good environment, clean and sanitary, satisfactory service, a hotel that makes people feel at ease to stay in👍👍👍

The phone in the room is just for show and can't be used. The toilet was clogged and no one came after I called for an hour the first time. The second time I called, they came quickly and fixed it in half an hour and said it was fixed. However, it didn't work again the next day. I was speechless.