Ibis Hotels in Rotorua

I stayed in the Sudima Lake Rotorua Hotel for three nights while attending a conference. The Sudima was selected as it was the cheapest of the four listed by the conference organisers. The accommodation and buffet breakfasts were standard and wouldn’t in themselves warrant a review, either positive or negative. What did warrant a review, however, was the check-in experience. This is the reason for the level-two rating. Having stayed at a range of accommodation – from higher end to backpacker - I cannot recall anything like it, either here in New Zealand or overseas. There was one person at the reception desk and only one other guest checking-in before me. That check-in took a seemingly interminable time, but that can happen for whatever reason. My check-in appeared normal, but thereafter the experience ‘went to custard’. Assigned a room on the third floor I duly went with my bag to the room. Arriving there the magnetic door card wouldn’t open the door. I then returned to the reception desk, explained the situation and was provided with a new set of door cards. I then proceeded back to the third floor and, yes, the door cards this time successfully opened the door. However, upon entering the room I was surprised to find evidence that someone else was using the room. Material around the room showed that this person was also a conference attendee. (Interestingly there was a half drunk bottle of whisky on a table, but alas it was a blend and not a single malt so there was no temptation to take a few swigs.) Using the room’s telephone, I called the reception number but there was no response. Anxious that the room’s inhabitant may return I returned once more to the reception desk to be provided with a new room and corresponding door cards. Another ascent to the third floor finally eventuated with valid room occupancy at the Sudima Lake Rotorua Hotel. The time lapse since first entering the hotel stretched to about 40 minutes.

The hotel has a very old architectural style. I like it very much. The room facilities are not bad. The highlight is that the location is really good. It is very close to the city government garden and the lake. The front desk service of the hotel is very good. Help I put the suitcase in the room on the 2nd floor. The hotel's outdoor hot spring is very good, and it is very comfortable to soak in the evening. If there is a problem that needs to be improved, it is that I can't check in early at all, and my order includes 2 breakfasts, but The hotel seemed to be completely unclear, so I ran back to the room to check the order on my mobile phone, and I also ordered the wrong type of breakfast. All in all, it was a pleasant stay experience!

Stayed here for 2 nights with my family including an infant. Room was pretty spacious. Staff was friendly. Unfortunately, there seems to be bed bugs or dust mites on the floor carpet as I got plenty of bites around my ankle. Went ahead to inform the front desk but I was told that there were absolutely no bed bugs in the hotel. Overall room is ok except for the cleanliness.

Great location in the heart of Rotorua, right next door to the lake and Eat Street restaurants and came highly recommended to us, but left us a little disappointed - especially for the price. Room a little outdated, holes in the blinds which let the light in, dirty grout in the shower and the shower head was broken and the glasses were dirty. I never ever leave a bad review, but after a great experience at 4 other different hotels across NZ this trip, the front desk lady on arrival at the Novotel was not the friendliest - it felt like we were an inconvenience to her. It was check in time and she was the only staff member on with a queue of people. On a positive note, the bed was comfortable.

Conveniently located in the heart of Rotorua's accommodation district, Marsden Stay Rotorua is just a short walk for 5 minute drive to Rotorua's CBD. Easy access to he fantastic array of recreational and cultural activities in this world-renown geothermal wonderland. The sacred, ancestral home of the Bay of Plenty Maori, Rotorua is a unique destination with many must see attractions. The property features outdoor pools, Wharenui (meeting room) catering up to 100 delegates and complimentary onsite parking.

We really enjoyed our time here. The rooms aren't huge but they're well appointed and well decorated. The locations is excellent, we walked to breakfast, lunch and dinner most days. It's also just a few minutes from the lakefront. The staff was really friendly and they have a good wine selection inside. We would definitely stay here again.

The hotel is on a road where many heavy trucks pass by. The rumble can be heard when the cart passes by, especially in the middle of the night. We stayed for two nights and basically didn't fall asleep on Thursday night. Friday night was much better. It is estimated that the drivers will have to rest for the weekend and do not need to work. The hotel facilities are relatively old, and the spa in the room does not produce hot spring water. It's just ordinary hot water. The main reason for choosing this hotel is to live in the hot spring water from the commentary. As a result, there is no hot spring water at all. . Sanitary conditions should be considered clean. The owner is Chinese, and there is no extra charge for printing. The service should be fair. There is a Chinese fast-food restaurant not far from the hotel. I went there admiringly and found that the taste was very ordinary. Not as brilliant as the legend. In the fast food restaurant, there are photos of the boss and some celebrities. Maybe foreigners like their food.

I'll start with the things I liked. The breakfast buffet. It was nice to have a quick way to get a good breakfast at the hotel. The decorating in the lobby was very nice. Now the not to nice parts: The room was cramped with 2 queen-sized beds. (Though it did have a refrigerator and kettle.) I opened the curtains to be surprised by shredded sheers. The wi-fi was very poor. The access is not handicap accessible. The front steps did not have a railing. The ramp was great for luggage, but would not have accommodated a wheelchair. (I have bad knees and use a cane.) They seems understaffed. A common problem throughout our trip. But the staff was helpful. They acknowledged the torn sheers and have plans to replace them all.

Very suitable to choose where to stay, the parking lot needs to be booked in advance, the front desk service attitude is really good, you can walk to the Polynesian Spa, the location is very good, not far from the Government Garden. Not a one time stay, it is a recommended hotel.