Guest User
October 10, 2023
Our stay was more then disappointing. We made our reservation through ***********, where we were enticed by images of opulent, spacious bedrooms. However, upon arrival, we were met with a room featuring dirty walls, broken electrical outlets, remnants of ongoing construction, unattractive and cheap decor, inadequate insulation, an unpleasant odor, and a small third bed that resembled a prison cell. We shelled out 700 euros for a two-night stay. On ***********, it was also advertised as including a "delicious breakfast." To our dismay, we were provided with vouchers for two different cafes, with no indication that this breakfast would not be served at Spagna Boutique itself. It's common sense that when you book a room with breakfast included, you expect a relaxed morning experience on-site. The most disappointing aspect was the lack of understanding and willingness to rectify the situation when we expressed our dissatisfaction. While they acknowledged our disappointment, they initially offered no concessions. It was only after a lengthy argument that they agreed to refund us for the breakfast. I am baffled by how this place can be labeled as "Luxurious Suites." Please refer to the attached pictures for a visual representation. Undoubtedly, the location was excellent. However, everything else fell short and was certainly not worth the money. It felt like a genuine scam!