Negative - No staff on site - glad my parents were with me.they would never had figured it out. When i called customer service, they hung up on me. The headboard was broken and laying against the closet doors in our room. The tub facet leaked terribly, spraying water all over.. clean but unmaintained. Doors were unlocked when we got there, anyonr could have walked in. Didnt feel safe. Good in a jiffy but i wouldnt recommend.