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Latest Reviews for Reggello Hotels

Viesca Suites & Villas Il Borro Toscana
4.7/59 Reviews
This hotel was a massive disappointment. It over promised and under delivered. Our experience was underwhelming from the start. We drove up a driveway that lacked any no-entrance signage to get to the reception and we’re chastised by unfriendly and rude staff. During the check-in, we were given no information on the property and the breakfast time, but we’re told that the boutique hotel had no space outdoors for us to have dinner. When we asked about breakfast time at the restaurant, we were told it is from 8 to 11:30am. When we showed up the following day for breakfast at 11, we were told the buffet was closed and they had thrown away the croissants. Some basic elements of service were absent. No free water bottles in the room, no refilling of coffee capsules, a dysfunctional AC, slow replenishment of breakfast buffet, little attentiveness to your ordering coffee or tea, no extra towels at the pool, no one asking you at dinner whether you’d like to have dessert, and so on and so forth. But this was not the end of our ill-fated adventure. When we asked them on our last day after our breakfast was done at 10:30 about the check out time, we were told it was at 10:30! In all my years of traveling around the world, I have never seen a checkout time that coincides with the end of breakfast at a supposedly luxury holiday resort. All is all, this is not at all what you’d expect of a four start hotel with luxury pricing. If these shortcomings are not fixed through serious reforms and management change, this property is bound to bring the Ferragamo brand into disrepute.
Villa Rigacci Hotel
4.5/510 Reviews
Here again a very nice surprise about forty kilometers from Florence. A beautiful Florentine villa with baroque decoration, shaded parking and a huge swimming pool available. The boss Frederico, Franco-Italian, will be happy to chat with you. The breakfast is excellent, fresh produce and great culinary discoveries, and the dinner is excellent value for money. All the staff are lovely. This place is worth the detour!
Villa Pitiana
4.1/531 Reviews
Colazione, 12 euro a persona, per me che mangio solo una brioche e bevo una tazza di latte, troppo cara, ma c'è tutto, dal dolce al salato. Cena, abbiamo mangiato una sola sera, carne molto buona, il primo, 20 €, molto scarso, 5 tortelli di pasta fine che ci hanno solo aperto lo stomaco, infatti dopo abbiamo dovuto prendere una tagliata da dividere in due. Pulizia, vera nota dolente della vacanza, tutto documentato dalle foto. Il bagno veniva pulito, ma i termosifoni no, sporchi, polvere di mesi, la camera invece no, rifacevano il letto, senza passare scopa e lavare. Il terzo giorno ho scattato foto nello stesso punto mattina prima di uscire, e al rientro, stesse cose per terra. Per non parlare di sotto al letto. Per non parlare dei filtri dell' aria condizionata. Tutto fotografato. In ascensore lo stesso, aghi di pino come se piovesse. Nelle aree comuni lavavano i pavimenti alle 8.30 del mattino, con il risultato di un pavimento pieno di pedate, quando si asciugava, sembrava non fosse pulito da mesi. In piscina lo stesso, aghi di pino, animali morti, ad un certo punto un ospite ha preso un retino e pulito lui. Non c'è servizio, visto che è molto in discesa, quindi anche in salita, non ti portano nulla, se vuoi fare un aperitivo devi andare in terrazza. Urge un piccolo bar. Lettini rotti, tagliati, insufficienti, il giorno di ferragosto, non c'erano per tutti. Il wifi solo nelle zone comuni, in qualche zona non c'era neanche il servizio per telefonare. Il poco personale, comunque sempre gentile e disponibile, non è sufficiente a coprire le richieste. Non è possibile, per avere un caffè al bar, dover suonare il campanello e attendere alcuni minuti. Quindi, credo che sia doveroso, in una struttura così bella, avere una persona che controlli, che ci sia più personale. Anche perché vedo che la mia recensione non è l'unica che scrive di queste cose. Abbiamo speso, per 3 notti, quasi 800 euro in due. Sinceramente, mi sono sembrati troppi.

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