The process towards checking in was smooth, once we got into our room we noticed our window was not closing properly so it was extremely cold in the room. We called room service to come help close it they told us someone will be with us shortly, after 20 minutes no one showed up. Later that night we walked back down to ask about the window & they showed up within minutes and came to deal with the window. The walls were a bit dirty. The breakfast was a bit limited, no gluten free options.