47 Reviews
Plaza Grande Hotel
Quito|0.21km from Basilica de Nuestra Senora of the Merced
We spent two days in Quito following our Galapagos cruise and booked this very expensive hotel as a splurge to end our vacation. On the plus side, it is very beautifully decorated, our room was quite large and there were lots of fluffy towels and nice toiletries. We received a bottle of wine and some chocolate when we checked in, and the people at the front desk were very nice. But the negatives certainly overshadowed the positives, considering how much we paid for the room. The air conditioner was barely adequate, although we turned it down as low as possible, so we spent two uncomfortable nights. One of the main reasons for booking the hotel was to eat in their lovely restaurant, We even thought we made a reservation for our first night. However. when we checked in , we discovered that the restaurant had been closed for months and the only available restaurant was little better than a coffee shop, although they did serve dinners. The breakfast that was included in the room rate was very limited, with most of the other offerings an additional cost. Even at more modest hotels, we have enjoyed very nice buffets with many choices, but not at this hotel. And finally, our trip ended on a very negative note. The hotel is on a pedestrian street so we, with all of our luggage, walked to the corner with the bellman to meet our car. He didn't have a cart so we carried everything. While we were standing there someone took one of our bags, unfortunately the one with the presents we were bringing home to our family. The hotel never bothered to get in touch with me afterwards, although I guess technically it was not entirely their fault, even though they walk guests to the corner on a regular basis. But an expression of regret would have been appropriate and much appreciated. I really intended to give the hotel a “poor” rating, but decided in the end for “average” but only because the people at the front desk were so pleasant. But we would never recommend this hotel to anyone. 
