From the staff at reception to staff in and around the breakfast area and housekeeping each person was warm welcoming and helpful. How lovely to be treated to fresh water, a chocolate or macaroon, plenty of clean towels, a cosy robe and slippers, a comfy bed and hot shower after a long day of walking and sightseeing. The common areas were perfect to sit and enjoy the fire, read or relax and chat. Complimentary coffees, water and fruit always available. The most comfortable and friendly hotel I’ve ever stayed in.