Xiaoke4WD
December 26, 2023
I generally don't give negative reviews, even if I'm very dissatisfied. This time, the room price was more than 400 yuan, but I did not enjoy the corresponding service, which made me feel disappointed. The following is based on facts. (1) Ctrip marked the hotel as a 5-diamond luxury hotel, so there should be welcome fruits or snacks. Moreover, it is Christmas, but the front desk said that they would not be delivered until after 1 p.m. the next day after check-in. Oh my god. , we left the store at 8 o'clock the next day, obviously we didn't want to give it! I have never heard of giving "welcome" fruit until the next afternoon. Even if it is given, it is "farewell"; (2) We ask you, isn't this a 4-star hotel? The answer from the front desk was, it's not a 4-star hotel, it's a 3-star hotel! Therefore there is no corresponding service. Then a 3-star hotel shouldn’t charge more than 400 yuan a day! (3) In the newly checked-in room, a grape was found on the floor, as evidenced by the photo below; (4) The breakfast did not meet the standards of this price range, and the quantity was indeed 3-star standards. We were the first to go in for breakfast, and found that the milk in the bottle was only one-eighth (see picture). Readers can think about the reason for themselves; (5) There were no welcome snacks, but there were a lot of consumer foods in the room, and everything needed to be done. They charged a 500 deposit and were slow to check out without any apology.
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