Hotels near Grande Arche de la Défense, Puteaux

Our current stay at the hotel has been quite disappointing, particularly due to the absence of air conditioning. Upon check-in, the staff failed to inform us that the AC was not working. It was only when we arrived in our room that we realized the AC was non-functional, leaving us uncomfortably hot and struggling to cope with the heat. The hotel sent someone to our room, but all they did was open the window and inform us that it would take several days to fix the AC issue. In addition to the AC problem, we also encountered an unpleasant odor resembling a sewer in the elevator. This not only detracted from the overall experience but also raised concerns about the hotel's cleanliness and maintenance standards. Furthermore, we found the bathroom design to be somewhat peculiar. Specifically, the presence of a half glass panel in the bathtub that is moveable struck us as odd and potentially hazardous, especially for individuals using the shower. Considering the combination of these issues, our stay at the hotel has been far from satisfactory. We believe it is important to bring these concerns to the attention of the hotel management or staff, as the lack of AC, unpleasant odors, and potentially unsafe bathroom design have significantly impacted our comfort and overall satisfaction during our stay.”

Last minute we changed to Hilton Paris La Défense, thought its a bit far from city center compare to our original booking, but the branding and quality of service made us comfortable and secure. The hotel located at Cnit shopping center, closed to metro, the staffs are well trained, polite and professional, care about the guests. Outside hotel entrance is a taxi stand, the only chanllanging part is when we use Freenow to book private hire cars, we have to drop off at Pullman Hotel which is few hundred metres away, as no vehicle can assess directly to the hotel entrance. It's good that our europe trip ends up with a real four star hotel with quality.

This week I stayed at this hotel on a business trip. On my first night I woke up in the middle of the night feeling itchy and I could feel there was something in my bedsheets. I turned the lights only to find out there was about a dozen bedbugs in my bed and pillows. Imagine the sensation!!! This horrible things were all over my head, my face and my body.... I took some pictures and recorded some video as well. I went down to the lobby and asked for a room change, which they did. The morning after I spoke to the manager and showed him the video. He couldn't believe it and said the hotel was brand new. I showed him allthe bites on my face, neck and arms. He offered they would compensate me somehow, and and offered an apology. Later that day I found out that they had compensated me with the glorious amount of 6,000 fidelity points, equivalent to €100!!! I went back and respectfully told themanager that such comepensation seemed ridiculous. He agreed and offered to increase it to an amount we agreed verbally. As I got back home, I checked my Accor fidelity point balance. They increased the compensation but clearly not in the amount we agreed. Terrible experience x 2: bedbugs + false promises.

My Uber was driving around in ever decreasing circles as we couldn't find this hotel. But then La Defense is pretty impenetrable by car so I shouldn't have been surprised. Finally made it to reception to be greeted by a lot of smiling faces and the news that my room had been upgraded. The room itself (I had no idea what it had been upgraded from) was great - big double bed, plenty of space, soft towels. I tried the TV but there were only the usual channels. It would be nice (and perhaps expected in an hotel like this) to have a smart TV so I could login to my accounts but no. I had a fantastic caesar salad for dinner via room service, although the ordering method was slightly convoluted (via an app which you needed to scroll through to find the right bit - sounds straightforward but it wasn't completely). The bed was really comfortable and no noise from outside. In the morning the shower was powerful and hot and easy to use (not always the case first go). So friendly staff, nice room, good food, and tip-top shower - that's really all you want or need from a hotel.

After staying for a week, it feels quite convenient. Fully equipped with fridge, dishwasher and microwave. There is a problem with the water coming out of the shower head. It is not convenient to take a shower during the stay. I have been washing with the shower head, which is a little disappointing. There are many restaurants downstairs, it is very convenient to eat. It is very close to the subway station, so it is very convenient to go into the city. Overall is OK.

Very good location, close to the new Arc de Triomphe, is the CBD center. The attitude of the service staff is particularly good. The rooms are spacious and bright, the balcony is comfortable and the facilities are new. Next time I go to France, I will book this hotel!

From the moment we arrived at the hotel all of the staff were very friendly and helpful. The rooms are cozy, comfortable and spotlessly clean. The bathroom is a little small but functional with nice toiletries (Soap, Shower gel/Shampoo etc). Bed was firm but comfortable and there are extra pillows and a blanket supplied. Our room (104) had air conditioning and was at the front of the hotel but we never had any noise issues. Breakfast was lovely, a simple continental style but plentyful and fresh. The hotel is in a nice quiet suburb of Paris (Puteaux) but just 15 minutes walk from La Defense or Esplanade stations with easy access to the rest of the city. Nearby there are a few restaurants and shops, although we found some were closed at weekend/only opened on the Monday as we were leaving. (we think this is as its near the business district) We walked from Puteaux to Surenses to go to Longchamps races which was easy

A very well located hotel, 100 meters from the tram, Room very clean. Bedding of very high quality. A very competitive price. A smile at the reception. Perfect to recommend.

We had the best time at Mama Shelter La Defense. The hotel staff were all really friendly & helpful. Our room was a good size and the bed was SO comfortable. We went to the penthouse a couple times for drinks and the diner once for breakfast and everything was really delicious. The diner breakfast option was really good value. We also found the location, while further out, is really well connected and you’re in central Paris in no time. We will no doubt come back to this hotel again as we regularly visit Paris and this was a perfect experience.

We booked a room with two single beds at the beginning, but it was a double bed that caused us inconvenience. But after negotiating with the front desk staff, they helped us change to a better room.