Hotel Ayamontino

Highly recommended hotel, both for the staff and for what it offers. The room was a little small but had a very nice little terrace (we were on the main floor). The beds were comfortable, there was good light for reading, and the bathroom was simple but had all the basics. It is close to the tapas area and the riverside promenade. There are some parking spaces in front of the hotel, although it is difficult to find a place :( . As for the price, since it was a weekend, it is a little high, but during the week it is more affordable and the quality-price ratio is better. The breakfast is good; you have fresh bread, fruit, coffee... I recommend it.

Close to the beach... good bed and pillows... very clean,... breakfast is average but with everything you need... you can take a walk to the town... quietly...

We are staying here these days and the truth is that we only have good words, especially to all the hotel workers, congratulations for your treatment, service and joy, may the art of Andalusia never be lost, thank you Punta Umbría

I would like to share my experience in case it could help other people avoid the same situation. I booked a night at the Hotel Ayamontinos in Punta Umbría to go to the beach with my mother and asked beforehand about the availability of parking, since the hotel advertises having parking on its website. They informed me that they did not have free spaces for that night, but that there were nearby parking options with vouchers to leave the car overnight. On the day of our arrival, a Saturday in the high season of August, we left the car in a double park to check in and leave our bags in the luggage storage. The receptionist, with an ironic attitude and a laugh, told us to go look for parking. We spent two hours searching in the surroundings and in more remote areas, but we found nothing. When we tried to contact the hotel for help, he simply told us to keep looking and that he couldn't help us with the difference between the different parking areas as he wasn't sure (we asked about the maximum hours that the car could be parked). Afterwards, the phone was constantly busy. My mother, exhausted from searching so much without success, asked me to go back to the hotel and asked the receptionist in person again for help to find parking somewhere else or to see if there was a possibility of cancelling the reservation and getting our money refunded in the situation... His response was, over and over again and laughing, as if we were useless "it's not our responsibility whether they find parking or not." Even when we asked him to guide us with Google Maps to the mentioned locations, his attitude was dismissive, saying in a bad way that he wouldn't help us if we were being ironic (it occurred to me to ask if that exact indication of the address could be his responsibility...). In response to this, after much effort, we found a parking space and were finally able to stop for something to eat and enjoy the afternoon. The next day, I tried to make a complaint to the person who claimed to be the reservations manager (they refused to identify themselves in any way), who showed the same ironic and defiant attitude. My mother was also the target of their mockery. They questioned us, asking how we were going to complain about not finding parking, and with that attitude and given how unpleasant the situation was becoming, we decided not to go ahead with the complaint so we could begin our journey home a little calmer. It is important to note that this review focuses exclusively on the poor treatment received by the reception staff, and not on the hotel facilities. In the middle of the high season in August, when customers pay a considerable amount for their stay, it is unacceptable that the staff does not care or take care of their basic needs, offering any option, however minimal.