Hotel l'Auberge

This little hotel/restaurant is cute enough with a pretty garden, the problem is the service at the front desk. There is a lady who works there named Ana who should not be running any front desk. Not a friendly nor efficient person to be doing that job. Upon arrival, I checked in at midnight (I was coming straight from a dinner) and they gave me a very small room, in the morning i called to switch to a bigger one (paying a difference) I didnt unpack at all nor shower (I explained to her) so i would switch rooms and unpack only one time. Mind you the hotel was almost empty. I had a long breakfast and went to the lobby to see if my room was ready, and she kept making me wait. First she said she would check with cleaning, then after 20 mins of me just sitting there (remember I had a paid room from the night before, this was not an early check in) she said oh, they are programming a control remote. This lady is unaware that i need my room to shower, etc. After I explained to her that i needed to use the shower/bathroom, that they could program the remote control (I dont even watch TV) she made me wait another ten mins, almost as she was enjoing it. Then i finally got my room. The last day, after beint here for 5 nights and inviting people for lunch and dinner to the hotel, I tell them I will have a late checkout like 7 pm (this was Monday, I belive the hotel was completely empty minus me and one or two rooms) this lady leaves orders to charge me a full room, in an empty hotel. Just bad business, bad judgement, bad intentions with someone that is a repeat customer for many years and brings so much business to the hotel. Will not be recommending it any more, nor staying there again.

Uruguay‘s and Punta del Este‘s best place! Top and friendly staff. Absolutely fresh food. Family atmosphere. Small leading Hotel of the World. The Carrera Family are making a fantastic job. We feel allways like at home and for sure - we are happy to come back.

Having some light difficulties finding Hotel L'Auberge (as we were looking from the wrong beach...) the visible tower finally guided us to this small cozy hotel. Compared to hectic downtown of Punta and its colossal resort hotels, L'Auberge is truly an oasis, a family run boutique hotel in a quiet residential area. Eventually, after checking in we didn't want to leave our beautifully decorated suite (#48?) with a balcony overlooking the garden and swimming pool area. We ate most of our meals in the hotel, including a very romantic St.Valentines' dinner in the pool house. The main restaurant is famous for its waffles, there was a line of locals by the parking lot waiting for the place to open - on a Monday afternoon! This place is very high quality and even if not the cheapest, great value for money!