Adelais Bay Hotel

Adelais Bay Hotel Reviews

Adelais Bay Hotel

Symis 15, Protaras, CyprusView Hotel Details
Adelais Bay Hotel
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Adelais Bay Hotel Guest Reviews

3.8/5
Good
24 review
Verified reviews
Location3.8
Amenities3.8
Service3.8
Cleanliness3.8
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All Reviews(24)
Positive reviews(22)
Reviews with photos/video(3)
Negative reviews(2)
Guest User
Stayed in Mar 2024
Other
0 review
5.0/5
Outstanding
Posted on Mar 1, 2024
Let me start by saying that Adelais Bay Hotel is under new management and this is their first season, so all not-so-flattering comments from 2022 and before should be ignored. I had the most amazing stay at this property. The staff are lovely, especially Iova, Alina and Despina from the pool bar team and Rafaela and Joanna from the reception team. They couldn't be more helpful! I could see the hotel manager, Ms Budaca, working alongside her staff and she was always very approachable and very friendly. What was very nice to observe is the teamwork - they work in unison and this in turn made my stay very enjoyable as I was looked after very well. The pool is super clean and you can enjoy new and very comfortable sun lunges around it. There is a good selection of hot and cold food, pastries and fruit for breakfast. The pool bar offers a la carte selection of freshly cooked meals. They are very reasonably priced and much better value for money than in most places in Protaras. There is a supermarket right next to the hotel, open every day until 11 pm. The nearest beach is about 10 min walk. It is sandy, clean, cosy and beautiful, but you should get there by 10:00-10:30 am if you want a sun lounge and parasol (these cost 2.50 EUR each for a day). I enjoyed my stay at Adelais Bay Hotel so much, that I'm returning there in September. I highly recommend this property if you are looking for a place to have an enjoyable stay, where value for money counts and where you will definitely feel appreciated as a guest.
Response from Property: Dear Mr. Tom Ziemski, Thank you for being our guests at Adelais Bay Hotel and for your fantastic feed-back stay! I would like to express my personal gratitude on behalf of our Hotel Team, we are all passioned and committed to do everything and beyond for the best care to of our guests. Your amazing and so detailed feed-back on the lovely staff, super clean pool area, comfortable sunlounges, freshly cooked and well priced a la carte menu selections, makes us very happy and proud to understand our team mission is accomplished. I was very happy to pass to our team star members, Alina, Despina, Rafaela and Joana, your special handwritten Thank You notes, they could not be happier and more grateful to receive it. Oh, and the chocolate, was highly appreciate too, thank you, again! We value our guests feed-back and we take all the necessary actions to constantly improve, so your note on the daily service is already communicated to our housekeeping manager and correction actions are already in place. Dear Mr. Ziemski, thank you again for recommending our property to other travelers looking for holiday places to enjoy and we are looking forward to welcome you back for another, wonderful holiday in Cyprus, under the gentle sun of September. Kindest regards on behalf of Adelais Bay Hotel, Larisa Budaca, Manager
Guest User
Stayed in Jun 2023
Other
0 review
5.0/5
Outstanding
Posted on Jun 26, 2023
Great Hotel and staff Clean rooms and very good A/C Breakfast is great and vareied ! Food at pool terrace is very good at decent prices Pool is very clean and warm and New sunberds Sandy Beach is very close, about 5-7 minutes walk with amazing views and super clear waters
Response from Property: Dear 686MihaiP, Thank you very much for choosing Adelais Bay Hotel for your summer holiday in Cyprus! I am grateful you took the time to share your amazing stay feed-back, a great Thank You on behalf of our team, doing everything possible. We love reading you enjoyed our clean rooms, good AC with their new units installed this year, tasty and decent priced food at the pool bar terrace, great breakfast, new furniture and sunbeds by the pool terrace and last, but the most important, our Team members. Their dedication helps us constantly exceeding our guests expectations and offering better and better service everyday. We are looking forward to welcome you back in autumn, a wonderful season in Cyprus with clear, warm waters and gentle sun. Kindest regards, Larisa Budaca
K45997
Stayed in Oct 2023
Couples
4.0/5
Very Good
Posted on Oct 10, 2023
We had an enjoyable stay at Adelais Bay. The hotel is in a great location, 20 minute walk from the Protaras town and restaurants, and a 5 minute walk from the beautiful beaches - Green Bay was our favourite. The rooms in the hotel are pretty dated. The bathroom had a fair amount of black mould around the shower and the tiles. There was also only one plug socket that could be used and this was nowhere near the mirror which was a bit of a pain. However the sheets were changed regularly and new towels provided every few days and also when asked for. We had an issue with the air conditioning and maintenance came up to look at it within 15 minutes of it being reported. The view of the sea from the hotel was lovely also and the pool area looked like it had recently been redone. The breakfasts were good for a small hotel, including hot food along with pastries etc. Would recommend this hotel to anyone who wants a cheap stay in a great location!
Response from Property: Dear K45997, Thank you very much for choosing to spend your holiday with us and for taking the time to share your experience stay! We are happy that you had an enjoyable stay at Adelais Bay Hotel and you enjoyed our location with amazing views on the Mediterranean Sea, our cleaning and maintenance services as well as the pool area. We value our guests feed-back and so we appreciate your feed-back on the rooms ambiance, which is passed to our management. We are happy to share with you the information that we started to renovate the rooms, and some of them will already be welcoming guests as of this coming summer. We love to provide excellent service and a nice, clean and welcoming room, with a fresh cooked breakfast and soo we are looking forward to welcoming you back! Sincerely yours, Larisa Budaca General Manager
Guest User
Stayed in Oct 2023
Other
0 review
5.0/5
Outstanding
Posted on Oct 3, 2023
For us was good and enjoyfull. We recomand this hotel with fine people. We recomand for a good night with live music at Joker in Protaras Center. We recomand the restaurant neer hotel, old Taverna with plenty food on the plate 🤣 (all you can eat).
Guest User
Stayed in Aug 2023
Other
0 review
2.0/5
Posted on Aug 15, 2023
I booked 2 rooms 1 family room and a double room with sea view. We arrive at the hotel first thing is that there is no aircondition at the reception area. I thought poor people who work there must be boiling. There was one fan thats it. Staff was super friendly and very polite. We go to the rooms only to fine that the view we had was a iron from a house being built right there and the builders buulding. I went to rest last thing i would want ia have the builders banging from 7 in the morning and waking the kids up. Also the smell until we went to the room was horrible. I asked to be changed rooms. Mrs Kakia, amazing person, was super helpful she told us she would try her best and so she did. We had arrived at the hotel at 14:30 in the old rooms and was changed rooms at around 18:00. In the room there was only 1 plug to be able to charge the phone. Aircondition button was broken so we could not change the temp so we were super cold at night therefore had to switch it off. We went to eat, dinner is outside at the pool bar no fans nothing another negative. Food was not good. Ceasar salad was poor and too much lemon, pizza was ok, club sandwich nth special. Pool bar had no cold water, no cold beer and not a lot of variety of drinks. Next day they had no ice cream they ran out, ran out of crisps also. Breakfast eh so so not the best. The hotel needs a lot of upgrading which it has the potential. It is a very nice hotel, very nice location, super amazing and friendly staff but has a lot of major issues.
405mikaellam
Stayed in Aug 2023
Family
5.0/5
Outstanding
Posted on Aug 10, 2023
I had a fantastic stay at this hotel! The location was unbeatable, offering easy access to the city centre of Protaras. Waking up to the breathtaking view was a treat, and the staff was very helpful and friendly. The rooms were spotless and well-maintained. A truly memorable experience overall!! Thank you☺️
Response from Property: Dear 405mikaellam, Thank you very much for your amazing feed-back and for choosing Adelais Bay Hotel for your summer holiday! We are thrilled to read how much you enjoyed our hotel, with its great location with breathtaking views, our helpful and wonderful staff, spotless rooms. On behalf of our great team, thank you again for sharing your motivational feed-back stay. We are looking forward to welcoming you back next summer for another truly memorable experience, Sincerely yours, Larisa Budaca General Manager
Guest User
Stayed in Aug 2023
Other
0 review
5.0/5
Outstanding
Posted on Aug 9, 2023
We recently had the pleasure of staying at Adelais Hotel, and I cannot recommend it enough! The location is simply beautiful, with a great beachside view. The service and management of the hotel is truly exceptional, as they made sure that our stay was memorable and comfortable. Also, cleanliness is a top priority, both in our rooms and all the common areas!! I can’t wait to return.
Guest User
Stayed in Aug 2023
Family
0 review
5.0/5
Outstanding
Posted on Aug 6, 2023
Lovely holiday! Its out second time here! Nicer rooms, we had a smart TV, the air conditioning works perfectly! The pool was perfect, very good breakfast, Lunch and dinner! The staff is friendly and happy to help in any condition. We Will definitely come back next summer❤️ thank you Adelais for The perfect holiday🙏
Guest User
Stayed in Aug 2023
Other
0 review
1.0/5
Posted on Aug 2, 2023
hardly have I ever given 0 marks to a hotel but this time a big zero is the least I can give to this totally unacceptable hotel at such a price.. during the recent heatwave in the meditteranean we walked into a BOILING HOT reception area, no air conditioning we felt the worst possible welcome and all she said, we have no a/c here but only some useless ceiling fans as if we were in a remote one star hotel in Africa.. no a/c also at the poolside restaurant, no a/c in the lobby , so you could not even sit in the loddy area, neither in the corridors, only in the rooms which however was not adjustable so we asked for blankets for our sleep as if we were in the North Pole...!!! there was no access to disabled so one of our friends moved into another hotel.. surpisingly we were asked to pay in advance, which is a shame to some hotels. Breakfast was the only positive issue, which was fine. Last but not least there is shower curtain in the totally neglected bathroom and this curtain you wouldn't dare to touch, the lower part was covered in dirt . All in all never again and please , manager ,do not favour me with an apology
Costas
Stayed in Jun 2023
Other
3.0/5
Posted on Jun 19, 2023
The hotel needs a renovation immediately. The rooms are very old and the air-conditioning is too noisy. The bathroom was clean enough but it was too old that a lot of spots and stains were obvious. The breakfast was decent. However, the staff was really helpful and welcoming.
Guest User
Stayed in Jun 2023
Other
0 review
5.0/5
Outstanding
Posted on Jun 1, 2023
Awesome hotel with very nice staff that will do everything to make your stay perfect. Nice rooms with sea view and very nice garden and pool area. Good restaurant on site and pool bar with really affordable prices. The management on site very attentive with customers needs. Rafaela at the front desk very nice and helpfull.
Response from Property: Dear ChristianU8364NX, Thank you, on behalf of our team, for choosing Adelais Bay Hotel for your holiday in Cyprus! On behalf of the Team of Adelais Bay Hotel, I am personally grateful for taking the time to write this amazing feed-back after your stay in Protaras. We love reading you enjoyed our awesome hotel, with nice sea view and beautiful garden and pool area and, our nice staff, especially Rafaela's service. I am proud to pass Rafaela your appreciation words, having such dedicated and special team members like Rafaela, helps us exceeding our guests expectations and ensuring a wonderful experience thought the entire stay to all our guests. We are looking forward to welcome you back, autumn is just magnificent in Cyprus, especially in Protaras area. Yours, Larisa Budaca General Manager
kailash
Stayed in Jul 2023
Friends
4.0/5
Very Good
Posted on Jul 23, 2023
Would recommend as base for your holiday. Everything easily accessible from here
Pasi
Stayed in Jul 2023
Other
4.0/5
Very Good
Posted on Jul 13, 2023
Good pool area. Hotel bit old fashioned. Friendly crew. Noisy room doors
Guest User
Stayed in Feb 2023
Family
0 review
5.0/5
Outstanding
Posted on Feb 27, 2023
We stayed at adelays for 7 nights, last summer. A very nice place with clean and comfortable rooms. The staff was very nice and always ready to help. The pool area very clean and safe for the kids, delicios food and good drinks at the poolside bar. We will definetly come back, we really enjoyed it!
Response from Property: Dear P8853ZKmaryf, Thank you, on behalf of our team, for choosing Adelais Bay Hotel for your last summer holiday in Cyprus! I am personally grateful you took the time to write this amazing feed-back, it is rewarding our work and passion of being great hoteliers and doing everything possible to ensure a nice, clean and comfortable place to stay. Happy to read you enjoyed our pool and kids safe area, as well as delicious food& drinks at the poolside bar. We are preparing to open mid may this year, so now it is the best time to book your summer holiday. We are looking forward to welcome you back, Yours, Larisa Budaca General Manager
Guest User
Stayed in Feb 2023
Family
0 review
5.0/5
Outstanding
Posted on Feb 11, 2023
My Child enjoyed the stay at Adelais, pool was clean, big and warm water.food was delicios ! Everything was perfect! We will come back for sure! Compliments to the staff, and the management for our loveley holidays!cant wait to see you again wonderful Cyprus!
Response from Property: Dear LauraGherghinita202, I would like to thank you on behalf of Adelais Bay Hotel team for choosing to spend the holiday with us! We can not be more happier to read your feed-back stay, thank you for the lovely words and thoughts. Now it is the perfect time to book your 2023 summer holiday, we would love to welcome you back. At your disposal, Larisa Budaca General Manager