UrCove by HYATT Beijing Forbidden City

This hotel was old and DISGUSTING. Do NOT book this hotel if you care about your own health. There was mold all over our bathroom, on the ceiling and walls, and water damage on our bedroom walls. We booked for 7 days, and checked out after the first night as we could not live there. We booked an executive queen room, which was advertised to be 28-35m squared with a window, and received a tiny room that had no space to even open up a suitcase on the ground! And the “window” was an indoor terrace that didnt have any windows to outside. We had to go back to the lobby to ask for a new room, and the staff working, Mark, was not very friendly or apologetic. He gave us a new room right beside the other room (not sure why this wasn’t given to us in the first place), which was much bigger but still very dirty and moldy and had no windows. Note that this hotel has only 2 elevators that are very slow, and only one elevator goes to the lobby on the 8th door. The “free snacks” were not replenished, and the lobby coffee is extremely expensive (25-30yuan for a self made machine espresso). Location is great though, very close to the transit and Wangfujing. The gentlemen working downstairs were very nice though. Would not recommend this place to anyone.

NEVER BOOK THIS HOTEL. We change from room 5026 to room 5030 but they are the same. You cannot breath in the room if you close the door! We opened the door whole night to sleep. Beijing is -5 degree and our room is 32 degree. This is a close box, not hotel room by Hyaat. I booked 4 nights but must to check out from the first night! They promise to refund 3 nights but they dont. Staff cant speak English. Manager of hotel can say sorry in review feedback but i dont think they fix their mistake. Ventilation system was broken, it was so noisy, we ask for another room then is was the same. We cannt sleep whole night!!! This hotel destroy our holiday in Beijing! Very bad experience in Beijing! They bring us a fan!!! Can you imaging we need a fan during a winter time in Beijing in a hotel manager by Hyatt? DONT TRUST WHAT THEY SHOW YOU ON ANY APP. I was booked this hotel from Trip.com.

We have booked and stay in a Theme Room with extra bed. Please look at the attached photo condition of the mattress for the extra bed. Basically when the moment you sit down, you will immediately feel the popping out of the springs. Totally unacceptable as brand name under Hyatt. Got to ask the staff for extra comforter to cover over the bed sheet to minimise the sunken in of the mattress and popping out of the springs when we laid down. Told staff about it and he kept claiming that the bed is hard without even physically checking on the mattress’s condition. Staff like many guests had mentioned, not taking pride in serving and rather lay back. Tissue paper not refilled as its totally empty on one of the day. To conclude, stay out of this hotel by all means!