Christopher
September 24, 2023
Definitely the nicest hotel in Paintsville... Although... More Southern Hospitality could be found at a McDonalds. The staff was not helpful and was even rude at one point. Due to them blocking off sections of the parking lot for maintenance, I had no choice but to park out behind the building. (Which is absolutely no problem for me: there is a rear entrance.) However, they lock the resr entrance door FROM THE INSIDE because the pool entrance is also there. I do unserstand yhe importance of safety, but when I asked the front desk about it so that I could go to my vehicle at around midnight, I received a very snotty and unprofessional answer of "Just go around." Keep in mind there are keycard access points on the exterior of the rear entrance to allow people back in... I know this sounds trivial to some, but when you have a physical disability, this becomes a problem.
The front desk staff tried to give me someone else's bill at checkout and when I informed them that i didn't owe anything as I prepaid for the room, she snatched the bill out of my hand and said "youre all set then."
This could be and amazing hotel. Its absolutely gorgeous inside, but I will stay in a nearby town before I stay there again. The rooms are clean, but the staff has no personality for $160/night.