Guest User
March 1, 2024
Check-in was efficient and welcoming. Receptionist showed us our room which was a nice touch and is not a common procedure in Finnish hotels. Nevertheless, felt quite routine-like and didn't feel that "extra dash of friendliness or extraordinary politeness" that differentiates five star hotels from four. It's all about training staff towards that international level of super attentation and kindness. Room was stylish, clean and comfortable. Especially the wash room was warm and inviting. Basic amenities including mini bar, bath robe, slippers etc. 24/7 basic room service consisted of a simple menu which was also a positive. Visited the sauna on the attic floor which was great. The sauna itself had ample room but the relaxation area only had 4 chairs and 2 lie down beds which can be a tight fit if over 10 people are using the area simultaneously. The lobby, bar and restaurant area are very stylish and have great design features. Had a coffee and a drink at the bar. There seemed to be plenty of staff which is great. The staff was attentative but nothing out of the ordinary. There were a number of empty plates and glasses at tables which for some reason were not cleaned away despite numerous staff walking around. Place was stylish and surroundings were great but that slight extra touch in service was somewhat missing. Overall, great new stylish hotel with good breakfast. Hoping that service can be even further developed to go that extra mile of "above and beyond expectations" which differientiates the very best hotels from the good.