Guest User
January 31, 2023
A smile costs nothing, but this was not received upon arrival. We had advised that our flight was arriving early, and confirmation received to say they would see what they could do. No attempt was made when we arrived and it was a point blank no, come back at 2. We came back at 1 and lots of others were being checked in but again it was a no for us. The old man on security in charge if baggage room, was extremely rude when we asked to leave our bags. Reception sent us to him and he sent us back with a very loud NON!! Restaurant was okay, very hit a miss. Eggs at breakfast raw if young girl on griddle and was not happy to cook further. The Male cook was happy to help. Sprouts for breakfast??? Signs above hot plates were often wrong. Vegetable risotto had bacon which if you had an allergy could gave caused harm. I do not like bacon, so it was just wasted. Fish and meat types often wrong. Ladies clearing tables were lovely and we had some nice chats, they worked very hard. Young girl supervisor was rude to several guests at the water machine, which was embarrassing for them. Whilst room was small, it was adequate and no issues. Cleaning staff always friendly and very hard working. Pools were great, but the entertainment chap in the morning was really annoying, he played the music unnecessarily loud, so we and other guests always chose to sit by the other pool. If you advertise aqua aerobics then provide it professionally, giggly entertainment staff bouncing about is not aerobics. This hotel has some positives but not enough for us to return