Best Western Poitiers Centre le Grand Hotel Reviews

The room is clean and nice. The staff helpful and the location is in the heart of the city with all the cafe and restaurants just outside the hotel. There is also a bakery and convenience store near by. It’s quite easy to get to the train station but if you have luggage coming from the station to the hotel you need to climb about 50-60 steps. The biggest problem was the aircon. It goes off and on automatically and make funny noise.

The room is clean and the hotel is surrounded by restaurants and supermarkets which is very convenient.

The parking spaces of the underground parking lot are narrow and the parking is inconvenient. The parking space needs to be approved in advance.  The entire scope of the old town is not large. The hotel is located at the starting point of the old town, and it is easy to go shopping. 

Beautiful location, friendly staff and clean room. I advise

Good morning I made a reservation on the internet site TRIP.COM on October 30, 2022 (https://fr.trip.com/hotels/ViewOrder/16706658353?locale=fr-FR). I was confirmed by email, 5 minutes later, I received the cancellation of my reservation. I am still waiting for the refund of 98.31 euros Thank you for your reply. Mr SIONE

The location is indeed very convenient, with more restaurants. There is a bakery and a big supermarket downstairs, so there is no need to eat breakfast at the hotel. The hotel is generally not 4 stars, at most 3 stars, the rooms are not very soundproof. The front desk service is not good, lacking the professionalism and courtesy service that 4 stars should have.

Decent facility but lack of maintenance. It’s poorly staffed so the reception ladies need to run up and down while operating the garage gate remotely. Overstretching human resource compromises customer services and ultimately hurts business.

We enjoyed our stay at Best Western Poitiers. The staff were helpful (they reserved a taxi for us). The breakfast was plentiful with lots of options of cheeses, yogurt, breads, eggs and meats. The bed was comfortable and large enough (nice king size). We would stay there again if we visit Poitiers again.

The room and service was exceptional. I have been staying in hotels for the last 3 weeks and this was easily the best hotel that i have stayed in. Comfortable, clean and modern. Everything was perfect 12/10!

This hotel is in the centre of Poitiers and is within a few minutes walk of many bars and restaurants. The train station is a 10 minute walk away and the bus stops closer. I stayed here as my husband was in hospital following a serious car crash (the local hospital is amazing). The reception staff were so kind and helpful. Twice I needed photocopying done in order to complete the travel insurance requirements and reception happily did this for me. All the reception staff I met are fluent in English. The hotel is well presented and cared for, very clean with great staff throughout. I never had breakfast, so I cannot comment on this. The area is lovely with a choice of shops, restaurants, little supermarkets, bars and touristy things to see. The location is fab to explore on foot. I noticed parking by the hotel, but did not use this. I would stay here again.

The hotel is in a great location, and whilst it has parking, it was as easy (and cheap) to park in the larger public car park next door. The room was large, clean and comfortable - with the exception of the air-con which was pretty hopeless (thankfully we had a portable fan with us). Overall a nice hotel, and friendly staff

Great location for exploring Poitiers, quiet room and staff helpful with our bikes. Breakfast overpriced and there was an issue with lack of staff the morning we were there, but staff did acknowledge and part refund.

This hotel is perfect for a city centre visit as it is ideally located in the old town yet has good, secure parking adjacent, at 8€ per night. Our room was spacious, unfussy and clean, with good storage space, tea and coffee making facilties and a very comfortable bed. Breakfast was generous.

Great location rooms a good size and friendly staff