Candlewood Suites Plano North Reviews

Rooms clean and fully stocked. Staff is friendly and very helpful. Love it here and would recommend this place

Very nice room.

Had very comfortable beds. AC worked great! Stocked kitchen.

Not worth the money felt unsafe outside

Great

check in took forever, even being the only one checking in at the time. the room smelled like an ashtray, two bugs on the wall, spider web above the fride, and som unknown glue like substance in various spots in the room. most staff was rude

Service

The room smelled awful and the carpet was soaking wet, to the point that water squished out when I stepped on it. The hotel could not provide another room, but gave me a very loud industrial fan to try and dry the carpet. Later, I found roaches, both dead and alive, in the bathroom and kitchen. There was no hot water and the water from the faucet smelled really bad. I checked out early, and the staff was very helpful when receiving my complaint. The manager did call me, apologized, and refunded my stay, so I have no issue with the staff. I hope they are able to turn things around.

They did not clean my room for three days that I stayed there.

Made a reservation for three rooms, ac wasn't working on two of them, shower's wster pressure was low on mine, thankfully I was able to switch to a different room but I'm not staying here again, it's an overpriced motel 6

I checked in late in the evening. The clerk had a bunch of little girls in the lobby playing and watching tv, loudly. I assume they were her children. When I was going to my room, there was loud music in the hallway, which eventually turned into very loud partying in the room next to mine that went on until well past midnight. My room had ROACHES!! Lots of them! I had to kill them in the bathroom and kitchen and I slept with my luggage on my bed with me. I went down to the fitness center , but neither of the treadmills worked. The tub faucet was falling out of the tub, and a panel on the bathroom wall came crashing down during my shower! This is a terrible place to stay and ******* does not need to recommend it ever again!

There were roaches in crawling on the floor and walls. No hot water in bathroom. Staff apologized and said she would speak with her supervisor (not available to speak with per front desk) We left just Horrible!!!!!

Everything was excellent. The staff was probably the best I ever experienced at a hotel. The room by far was the best room I ever stayed in. The only problem I had, was it needed a hand held shower head. And it needed a vent in the bathroom. Other than that I would highly recommend this hotel to my friends and family. Thanks

Got there at 2:30. They informed me that no rooms were ready yet. I understood, since check in wasn't officially open until 3 I return to the desk at 3, and was told the cleaning staff would let them know when they have rooms ready. I sat in the lobby until 4:30, checking every 20 minutes or so. A couple walks in and wants to check in. 2 minutes later they have their keys. I ask "what the heck?" I was told, because they booked directly with us, they have priority. Grrrr Get to my room (supposed to be a single king bed) and was given 2 queens instead. Air conditioner didn't work. But when I called to let them know, I was told all other rooms were already filled now. What the heck!! Will never stay there again