Hotels near R. G. Kreusler Park, Palm Beach

This was the worst experience I've ever had in my life dealing with the hotel. I made a reservation on *******, the terms of the reservation stated that my card will be charged when I stay. However, the hotel charged me 4 days after the reservation was made with the full amount of $741 a night. I called ******* twice, but they couldn't reach out to the manager of the hotel, who is responsible for matters like that. Two times in a row they were told by the staff that ”manager is in the meeting”. I decided to call the hotel myself, guess what - I received the same answer that ”manager is in the meeting and of course we will let him/her know about the issue and he/she will call you back”. I was waiting for about a week, but nobody called me back. I called the Tideline again and was transferred to the voicemail at the manager”s office, where I left a message directly to the manager describing the issue. Guess what - nobody called me back, ever. After waiting for another week I decided to contact ******* again and this time they were able to contact the manager, who apologized and said that the refund was issued and I should expect to see the money in my bank account within 5-7 business days. It's been 11 business days, more than two weeks and I still haven't seen the refund being posted. It's been almost a month since the initial charge happened, I made 7 calls and spent about 5 hours on the phone dealing with this issue, so you can only imagine how I feel about this hotel. I would give this hotel 0 stars, if I could, but you can't post a review this way. This place doesn't deserve even a 1 star. I cancelled my booking and I will NEVER stay in this hotel, ever. I will tell all of my friends about this horrible experience and will make everything possible. Everybody knows about how the staff and the manager of this hotel works and that they simply don't care. Tatiana Rudina.

In the hotel in Ctrip, the full payment was paid in advance, but at the time of check-in, the hotel front desk said that the order was cancelled. Ctrip customer service was more responsible. I negotiated with the hotel and asked me to pay the full amount of the check-in, etc., and then refunded it, which was delayed for more than an hour. Late resolution is also very troublesome. In addition to this, the hotel is good, the environment is beautiful, the breakfast is good, and it is ten minutes walk from the beach.

Two couples of us just stayed at The Colony Hotel for four nights, thoroughly enjoyed it, and would highly recommend it! It is a beautiful boutique hotel in the main area of Palm Beach, within easy walking distance of the beach, great shopping and restaurants, and some of the interesting sites showing the rich history of Palm Beach The on-site restaurants are extremely good, and the rooms were well updated for being an older property. The decor is unique and beautiful. However, the friendliness of the especially accommodating staff is what sets The Colony Hotel apart. From the maids to the manager, everyone had a smile and a greeting whenever we encountered them. They were happy to run us around in the courtesy vehicles, or print some documents for us that we unexpectedly needed. A special nod to Tiffany at the front desk and Andrew on the bell/valet staff, but everyone was wonderful. They really brightened our visit. We hope to return to The Colony Hotel one day. It is a special place!

The Breakers Palm Beach is definitely one of the best hotels we ever stayed at. We have already spent several weeks in this hotel and will definitely come back. The whole scenery, including the building itself is wonderful. The beach club is very fancy, but also has an relaxed atmosphere. We really liked the breakfast in the Circle Room, special thanks to Zara, she did a great service! All in all we highly recommend this hotel. Unfortunately, the journey from Germany is very long, otherwise we would come more often!