We have stayed at Motel 6's in the past and have always had a nice stay but I guess those days are over, we recently stayed at the Motel 6 at 1450 E Dundee Rd, Palatine, IL 60074 from July 2 to July 5, 2022, we called ahead on 7/2 from the road to make sure our reservation would be held as we were running late on our 14hr drive east, we talked to Kirk who said he was the general manager and assured us our handicapped room would be held and available when we arrived around 9pm that night, upon our arrival Kirk was pleasant and having turned way the two people in line in front of us noting that the motel were fully booked, it was a relief that he was good to his word and gave us room 146, expounding on the point that he had given us a room on the first floor (that's good as neither my wife or I can navigate stairs and I saw no elevators), we made our way to the room and upon entering noticed that the bed was well made but with stained sheets, an 1/8” thick cover and only 2 pillows, I went back up and asked if I could please have 2 more pillows and was told that Motel 6's policy was to only provide 2 pillows per room and that the blanket (if you want to call that a blanket) was it and if we wanted anything else we could go to Wal-Mart down the street and buy anything else we needed, after protesting a bit Kirk did manage to find me 1 more pillow (I was very grateful for this and thanked him for his effort in locating it), he then informed me that these days we really needed to always bring our own pillows and blankets as no one was providing any extras anything these days (I'm sorry to tell Motel 6, during this trip this would be the 4th place we have stayed at and ONLY Motel 6 doesn't provide extra pillows and blankets). The room was really not clean besides the aforementioned stained sheets the floor was in need of a serous cleaning, the bathroom was actually unsanitary with feces and other stained on the walls around the toilet, feces on the floor next to the toilet and the remainder of the floor was also in need of a serous sanitizing. A used bar of soap was even sitting on top of the shower surround, the tub faucet dripped and the toilet made an awful noise and the pipes rattled at the end of its fill every time it was used, we had to put up with this for our entire stay. On the first morning I saw someone from housekeeping in the hall way and asked if they were going to clean room 146 this morning as it needed help, the lady said oh yes yes but be assured no one during our stay came to clean our room unless you want to count the maid who persistently banged on the door at 9:45 the morning we were to check out and when we opened the door stated that she wanted to clean the room and why were we still there, we informed her that we were in the process of packing but that we had until 11am to checkout, she then told us that she needed to clean the room, we politely told her we would leave when we were done packing and closed the door. The bathroom
81 Reviews