Casa a Colori Padova

The concept and story behind Casa colori are very nice, it was created with some social purpose . The room was quite basic, but offered everything needed for a quick night stop as we did during our business trip. Very good value for money, with a competitive price and breakfast included. The staff at reception and buffet was very kind. Breakfast was a buffet, with a variety of sweet and salty food, enough for a good kick off of the day. Location is good, in the perimeter right outside city center

My 3 girlfriends and I booked this stay for a week in Padova for the holidays. Despite the room being of decent standards and the expected breakfast being sufficient, the service was unsatisfactory and distasteful. The room we rented was supposed to be 2 single beds and 1 double bed. Due to a switch of one guest for a night, one single bed's sheets needed to be changed. To our surprise on coming back to the room at the end of the day, we noticed that the single double bed was changed to two single beds. This was done with no previous informing or inquiry. When we asked the receptionist the reason for this change, she denied our claims stating there were always 2 single beds. Now, how do 4 whole individuals remember the type of bed wrong? Did we all get amnesia in less than 24 hours? Well, according to the receptionist, we were lying and there were apparently 4 single beds all along, even though in our booking it said 2 singles and 1 double. We stated clearly the exchange of a guest and presented each guest's ID. Was our bed arrangement changed because of the primitive/baseless thought that black guests will bring in extra people to sleep in the room for free??! We will never know. Additionally, we had various hostile interactions with no prior provocation. The least a visitor expects from the stay they paid for is a basic, respectful and polite customer service. My friend reviewed on *********** to express her discontent with her experience and this is the response we got for our stay: "Dear Juliette, we are very surprised by your review. First of all, nobody of our staff can be considered racist: we are a work team composed by people from South America to Germany, from Italy to Bangladesh. None of our staff members have ever had problems of racism one with the other or with our guests. Second, the room you booked was exactely the room we assigned to you: you ask for a 4-beds room with one large bed and 2 single beds, and that was the setting of the room. We also agree in making a change of linen because one of the guest was leaving the second day, replaced by another one. So we do not consider ourself not collaborative or not paying attention to the needs of our guests. In the end, we are surprised you didn't enjoy your stay with us, but fortunately for you Padova has plenty of hotels that will guest your next vacation. Kind regards, Elena M. - Back Office " Absolute lack of professionalism and self awareness to say the least. If they want to do better in this industry they need to instruct their staff on putting their personal biases aside and stick to doing their job objectively. Overall, would NOT recommend this stay for non-caucasian individuals.