Arthotel Ana Fleur

Arthotel Ana Fleur Reviews

Arthotel Ana Fleur

Hathumarstraße 22, Paderborn, 33098, GermanyView Hotel Details
Arthotel Ana Fleur
Arthotel Ana FleurArthotel Ana FleurArthotel Ana Fleur
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Arthotel Ana Fleur Guest Reviews

4.1/5
Very Good
25 reviews
Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.1
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All reviews(25)
Positive reviews(3)
Negative reviews(2)
Madita E
Stayed in Jul 2024
Couples
1.0/5
Posted on Aug 14, 2024
We arrived at the hotel around 6 pm. Although the hotel had promised that the reception would be open, it was not. Subsequently, we contacted the customer service. After about two hours of additional phone calls and waiting, we were finally given information about what we should do to obtain our key from a box. Although we followed the instructions to the point, it was impossible to get the key. After three hours of struggle for the room that we had paid for, we gave up and went to look for another hotel. Now, the staff lie and claim that they had given us information that we in fact never received. Moreover, they refuse to give us our money back. For your own best – do not even consider this hotel, the very essence of a scam.
Response from Property: Thank you very much for your review. We understand that you are upset about not being able to access the room you paid for, but we kindly ask you to stick to the truth. According to your email, you arrived at the hotel at 6:20 PM. No one assured you that the reception would be staffed; in fact, we even informed you on *********** that the reception would not be staffed when you contacted us via ***********. According to your email, you received a code from the central office at 7:08 PM. So, the statement that you tried to contact someone for two hours is not accurate. With the code, you could have accessed your room key from the key safe. The key safe also includes instructions on how to use the code. You mentioned that the code didn’t work on any door, but we knew the code was functioning, as a key had been retrieved from the mentioned door just 10 minutes earlier. You ultimately overlooked the instruction to press the "B" button (which is clearly indicated on our external safe). We provided you with the information you needed, and unfortunately, we cannot be held responsible for the oversight of not pressing the "B" button. We also informed you that we are not your contractual partner and cannot refund your money. You were unable to cancel the booking with your contractual partner, which is why you only received a partial refund from them.
Venture39778672912
Stayed in Jan 2024
Couples
4.0/5
Very Good
Posted on Feb 23, 2024
Nice hotel, clean and tidy. On a quiet street next to a very large public car park and a 2-minute walk to the centre. Breakfast was plentiful and varied. Staff friendly and attentive. Room on the first floor a bit noisy. All in all, definitely recommended for a short stay.
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Response from Property: Vielen Dank für Ihre sehr gute Bewertung! Es freut uns, dass Ihnen unser Frühstück zugesagt hat und das Personal Sie so herzlich empfangen hat. Wir würden uns freuen Sie erneut begrüßen zu dürfen!
tobias392
Stayed in Jan 2024
Solo travellers
4.0/5
Very Good
Posted on Feb 22, 2024
The hotel is located very close to the Paderhalle in the city center. Perfect if you are attending an event there. The reception was very friendly. I had one of the larger single rooms in the building next door. The room was well equipped and the size was perfectly adequate. Pleasant bathroom with natural light, but the shower curtain was a bit sparse; a solid partition would have been better. The floor-to-ceiling windows and the interior curtains in the bathroom are rather annoying. Good breakfast. Quick checkout.
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Response from Property: Vielen Dank für Ihre sehr gute Bewertung. Es freut uns, dass unser Personal Sie so herzlich empfangen hat und das Frühstück Ihnen geschmeckt hat. Dass Ihnen das Zimmer so gut gefallen hat ist schön. Gerne vermerken wir uns Ihre Anmerkung zwecks der Dusche für unsere nächste Renovierung.
chrisehoem
Stayed in Sep 2023
Family
1.0/5
Posted on Oct 12, 2023
Be careful with this hotel! We booked and paid for the Hotel Ana Fleur several days in advance through a well-known travel booking portal: 1 apartment plus 1 single room. When we arrived, the apartment looked like this (see photo). As a guest, would you want to stay there - in this room - and (have to) pay a corresponding price? In any case, we did not want to move into the room - it was not particularly clean either. An alternative - namely two double rooms instead of an apartment - was repeatedly rejected by the hotel management! The intervention of the travel agent (who of course also insisted on two replacement rooms) was also ignored. We then left the hotel and moved to another one. To "top it off", weeks later the hotel also deducted the prepaid (unused) booking for the single room from the credit card. What kind of service - what kind of attitude is behind it? A legal dispute is imminent - I will report...;-)
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hannamatt
Stayed in May 2024
Travel with friends
5.0/5
Outstanding
Posted on Jun 18, 2024
Ein Highlight auf unserer Wanderung. Die Lage ist hervorragend, zentral aber ruhig. Viele Restaurants in der Nähe, Stadtzentrum einen Katzensprung entfernt. Helles ruhiges Zimmer. Frühstück ließ nichts zu wünschen übrig. Unsere Rucksäcke durften wir schon vor dem Check-in sicher abstellen.
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Response from Property: Guten Tag, vielen Dank für Ihre super Bewertung. Es freut uns, dass Sie einen angenehmen Aufenthalt hatten und Ihnen das Frühstück gefallen hat. Gerne begrüßen wir Sie erneut!